✦ Luna Orbit — IT Support & Helpdesk

IT Manager, Ops Tech Solutions (OTS)

at Amazon.com

📍 US, TX, Schertz Unknown Posted March 13, 2026
Type Full-Time
Experience mid
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

Provide operational IT support for Amazon's logistics facilities, ensuring infrastructure reliability, troubleshooting issues, and supporting diverse hardware and software systems.

  • Support IT infrastructure
  • Troubleshoot hardware/software issues
  • Maintain system uptime
  • Coordinate with vendors
  • Ensure security compliance

Environment involves IT infrastructure management, hardware/software troubleshooting, network support, and vendor coordination within Amazon logistics operations.

The ideal candidate is an experienced IT support professional with strong troubleshooting skills and knowledge of infrastructure and network systems. They are self-motivated, capable of leading operational support efforts, and ensuring system reliability.

IT SupportOperations SupportIT InfrastructureTroubleshooting
Network SupportHardwareSoftwareVendor ManagementSecurity
IT InfrastructureNetwork Support Tools
IT SupportOperations SupportIT InfrastructureTroubleshootingHardwareSoftware
IT SupportOperations SupportIT InfrastructureNetwork SupportTroubleshootingHardwareSoftwareVendor ManagementSecuritySystem Monitoring
Self-motivatedLeadershipProblem-solvingCommunicationTeamworkAdaptabilityCustomer Focus
Industry Logistics / Operations
Job Function Operational IT support for Amazon logistics facilities
IT SupportOperations SupportIT InfrastructureNetwork SupportTroubleshootingHardwareSoftwareVendor ManagementSecuritySystem Monitoring

Lack of troubleshooting experience, No background in IT infrastructure support, Inability to work independently

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