✦ Luna Orbit — IT Support & Helpdesk

IT Operations Manager – Government Payments

at Conduent

📍 Remote, US Remote 💰 $74K – $97K USD / year Posted March 10, 2026
Salary $74K – $97K USD / year
Type Full-Time
Experience mid
Exp. Years 5+ years
Education Not specified
Category IT Support & Helpdesk

This role oversees IT operations supporting government payment systems, ensuring stability, compliance, and efficient incident management.

  • Overseeing daily operational activities
  • Maintaining operational documentation
  • Implementing quality controls and change management
  • Leading incident response efforts
  • Collaborating with security teams

Focus on IT operations, incident response, change management, SOC compliance, and high-availability systems within regulated environments.

The ideal candidate is a mid-level IT operations professional with 5+ years managing mission-critical government payment systems, experienced in incident response, operational processes, and ensuring system stability in regulated environments.

IT Operations ManagementIncident ResponseOperational ProcessesSystem StabilityHigh-Availability EnvironmentsChange ManagementSOC Compliance
Regulated EnvironmentsPayment SystemsServiceNowITIL
Operational ToolsIncident Management SystemsOperational Documentation Platforms
IT Operations ManagementIncident ResponseOperational ProcessesSystem StabilityHigh-Availability EnvironmentsChange ManagementService DeliverySOC ComplianceProblem ManagementOperational Documentation
IT OperationsIncident ResponseOperational ProcessesSystem StabilityHigh-Availability EnvironmentsChange ManagementService DeliveryOperational DocumentationSOC ComplianceProblem ManagementOperational Tools
LeadershipOrganizationOwnershipCommunicationCollaborationProblem-solvingProcess Improvement

Preferred

ITIL FoundationSOC Compliance Certifications
Industry Government/Public Sector
Job Function Manage IT operations for government payment platforms ensuring system stability and compliance.
IT Operations ManagerIncident ResponseOperational ProcessesSystem StabilityHigh-Availability EnvironmentsChange ManagementService DeliverySOC ComplianceProblem ManagementOperational DocumentationOperational ToolsITILPayment SystemsRegulated EnvironmentsIT Operations ManagementHigh-Availability

Lack of experience in high-availability environments, No experience with SOC compliance, No background in government or regulated systems

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