✦ Luna Orbit — IT Support & Helpdesk

IT Operations Specialist

at Intercom

📍 San Francisco, California Onsite Posted March 12, 2026
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Position Details

Type Not Specified
Experience entry
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

About this role

This role provides IT support to employees, focusing on hardware setup, account management, and troubleshooting in a fast-paced SaaS environment.

Key Responsibilities

  • Provide help desk support
  • Manage account provisioning
  • Troubleshoot hardware and software issues
  • Maintain knowledge base
  • Support onboarding and offboarding processes

Technical Overview

Supports Apple and Windows hardware, manages tools like Jamf, Okta, Intune, Jira, and GitHub, and maintains documentation for end-user support.

Ideal Candidate

The ideal candidate is an entry-level IT support specialist with strong customer service skills and experience supporting hardware and software, particularly Apple and Windows devices. They are proactive, detail-oriented, and eager to grow their technical and operational skills in a collaborative environment.

Must-Have Skills

Help desk supportUser hardware setupAccount provisioningTroubleshooting hardware and softwareKnowledge base maintenance

Nice-to-Have Skills

Experience with Apple hardwareExperience with Windows hardwareKnowledge of AI help desk

Tools & Platforms

JamfOktaIntuneJiraGitHub

Required Skills

Help desk supportUser hardware setupAccount provisioningTroubleshooting hardwareTroubleshooting softwareJiraGitHubJamfOktaIntuneKnowledge baseCustomer service

Hard Skills

JamfOktaMicrosoft IntuneJiraGitHubApple hardwareWindows hardwareHelpdesk supportUser provisioningHardware setup

Soft Skills

Customer serviceCommunicationProblem-solvingTeamworkTechnical supportDocumentationCollaboration

Industry & Role

Industry SaaS
Job Function IT support and helpdesk technician

Keywords for Your Resume

Help desk supportUser hardware setupAccount provisioningTroubleshooting hardwareTroubleshooting softwareJamfOktaIntuneJiraGitHubApple hardwareWindows hardwareKnowledge baseIT supportCustomer service

Deal Breakers

Lack of experience with help desk support, No experience with hardware troubleshooting, Unwillingness to work onsite in San Francisco

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