Position Details
About this role
Figma is hiring an IT Operations Specialist to support their Singapore-based IT team, focusing on troubleshooting, automations, and asset management for a Mac environment and SaaS tools.
Key Responsibilities
- Support Mac environment locally and globally
- Triage and resolve IT tickets
- Manage IT assets and device refreshes
- Develop automation solutions
- Support onboarding of new hires
Technical Overview
The role involves supporting macOS hardware and software, managing SaaS applications like Okta and Google Workspace, and developing automation solutions to streamline IT processes.
Ideal Candidate
The ideal candidate is a mid-level IT support specialist with at least 2 years of experience troubleshooting macOS hardware and software, managing SaaS applications, and providing excellent customer service. They should be proactive, collaborative, and capable of handling diverse IT issues in a fast-paced environment.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Less than 2 years IT support experience, Lack of troubleshooting skills for macOS, Inability to manage SaaS applications
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