Position Details

Salary $66K – $106K USD / year

Type Not Specified

Experience senior

Exp. Years 5–8+ years

Education Bachelor’s degree required in Information Technology or related discipline. Advanced degree preferred.

Category IT Support & Helpdesk

About this role

IT Payments Support Analyst supports the daily operations and strategic enhancements of the payments processing environment, focusing on Fiserv PEP+ and related applications. The role emphasizes reliability, regulatory compliance, and incident response in a banking context.

Key Responsibilities

Oversee administration, configuration, and optimization of Fiserv PEP+, including batch scheduling, file processing, settlement operations, and system performance
Monitor system health and troubleshoot issues across PEP+ and related payment apps
Ensure daily payment processing runs accurately and on schedule, including returns, prenotes, and settlement activities
Coordinate upgrades, patches, and enhancements to PEP+, Payments Exchange, VolPay and related payment applications in partnership with Fiserv, Volante, and internal IT teams
Collaborate with business units (Treasury, Operations, Risk, Compliance) to support new payment products, process improvements, and automation initiatives

Technical Overview

Hands-on with payments platforms (Fiserv PEP+; Payments Exchange; VolPay); NACHA/FFIEC compliance; batch scheduling; system upgrades and security configurations; cross-functional collaboration with Treasury, Operations, Risk, and Compliance.

Ideal Candidate

The ideal candidate is a senior payments systems administrator with 5+ years in IT operations, deep knowledge of ACH/NACHA rules, and proven ability to manage Fiserv PEP+ and related payment apps in a remote, banking environment.

Must-Have Skills

5–8+ years IT operations or payment systems administrationBachelor’s degree in Information Technology or related discipline. Advanced degree preferredCertifications such as AAP or NCP Preferred

Nice-to-Have Skills

AAP (Accredited ACH Professional)NCP (National Check Professional)

Tools & Platforms

Fiserv PEP+Payments ExchangeVolPayNACHA rulesFFIECSecurity configurations

Required Skills

5–8+ years IT operations or payment systems administration; Fiserv PEP+; NACHA rules; FFIEC guidelines; Payments Exchange; VolPay; incident response; security configurations; access controls; RCA

Hard Skills

Fiserv PEP+batch schedulingfile processingsettlement operationssystem performancePEP+Payments ExchangeVolPayNACHA rulesFFIEC guidelinessecurity configurationsaccess controlsRCAincident response

Soft Skills

collaborationcommunicationproblem-solvinganalytical thinkingattention to detail

Certifications

Required

AAP (Accredited ACH Professional)NCP (National Check Professional)

Industry & Role

Industry Banking

Job Function Administer and optimize payment processing environments to ensure reliable, compliant ACH and electronic payments

Role Subtype System Administration

Tech Domains Payments Processing, NACHA, FFIEC, Real-Time Payments, Payments Exchange, VolPay, Security configurations, Access Controls, Batch Scheduling, PAP

Keywords for Your Resume

it payments support analystpayments processingFiserv PEP+PEP+batch schedulingfile processingsettlement operationssystem performancePayments ExchangeVolPayNACHA rulesFFIEC guidelinessecurity configurationsaccess controlsRCAincident responseACHRTPregulatory complianceaudit

Deal Breakers

Bachelor’s degree required in IT or related field, 5-8+ years experience, Knowledge of NACHA rules and FFIEC guidelines, Experience with Fiserv PEP+

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