✦ Luna Orbit — IT Support & Helpdesk

IT Process Analyst Lead

at Progressive

📍 Remote, US Remote 💰 $89K – $119K USD / year Posted March 06, 2026
Salary $89K – $119K USD / year
Type Full-Time
Experience lead
Exp. Years 6+ years or 8+ years of related experience
Education Bachelor's Degree or higher in a Business or Technical discipline or 8+ years of related experience
Category IT Support & Helpdesk

This role involves leading IT process analysis, collaborating with stakeholders, and driving process improvements to support organizational goals, especially in AI and automation initiatives.

  • Analyze processes
  • Engage stakeholders
  • Drive process improvements
  • Leverage AI tools
  • Train team members

The technical scope includes process documentation tools like Blueworks, Visio, Lucidchart, AI tools, and project management methodologies such as Agile.

The ideal candidate is a senior IT process analyst lead with extensive experience in process documentation, stakeholder engagement, and process optimization. Familiarity with tools like Blueworks, Visio, and Lucidchart, along with knowledge of AI tools and Agile methodologies, is essential.

Process documentationStakeholder engagementProcess improvementIT Process designIT Project Management
BlueworksVisioLucidchartAI toolsAgilePlace
BlueworksVisioLucidchartAI toolsAgilePlace
Process documentationStakeholder engagementProcess improvementBlueworksVisioLucidchartAI toolsAgilePlaceIT Process designIT Project Management
Process documentationStakeholder engagementProcess improvementBlueworksVisioLucidchartAI toolsAgilePlaceIT Process designIT Project Management
CollaborationProblem-solvingCommunicationTeam developmentTraining

Preferred

None specified
Industry Technology/Insurance
Job Function Leading IT process analysis and optimization to enhance organizational workflows.
Process documentationStakeholder engagementProcess improvementBlueworksVisioLucidchartAI toolsAgilePlaceIT Process designIT Project Management

Lack of experience in process documentation or improvement, No familiarity with Blueworks, Visio, or Lucidchart, Insufficient experience in IT process design or project management, No experience with AI tools or AgilePlace

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