✦ Luna Orbit — IT Support & Helpdesk

IT Product Support Senior Coordinator

at Marsh & McLennan

Hybrid Posted March 30, 2026
Apply Now → ← Browse All Jobs

Position Details

Type Full-Time
Experience mid
Exp. Years 3 to 5 years
Education Bachelor's degree in IT, Computer Science, or a related field
Category IT Support & Helpdesk

About this role

Senior IT Product Support role providing end-to-end application support, incident management, and on-call coverage for Pacific Region clients.

Key Responsibilities

  • Provide end-to-end application support
  • Investigate issues and resolve incidents
  • Manage ServiceNow queues
  • Conduct root cause analysis
  • Collaborate with business units and service desk

Technical Overview

Hands-on support for enterprise apps; SQL, Oracle/SQL Server knowledge; ServiceNow familiarity; Windows/Unix environments and basic networking

Ideal Candidate

The ideal candidate is a senior IT product support analyst with 3-5 years of L2/L3 application support, strong SQL knowledge (Oracle/SQL Server), and ServiceNow experience, comfortable with hybrid Malaysia-based hours and on-call support.

Must-Have Skills

3 to 5 years of Level 2/Level 3 application support experienceKnowledge of SQL queries and scripting (Oracle/SQL Server)Familiarity with Windows/Unix environments and basic networking conceptsStrong analyticaltroubleshootingand problem-solving skillsWillingness to work AU business hours and provide on-call support

Nice-to-Have Skills

Experience with ServiceNowExperience with incident management toolingSQL scriptingL2/L3 support mindset

Tools & Platforms

ServiceNowOracleSQL ServerWindowsUnix

Required Skills

Application supportincident managementSQLOracleSQL ServerWindowsUnixServiceNowroot cause analysis

Hard Skills

SQLServiceNowOracleSQL ServerWindowsUnixIncident managementRoot cause analysisKnowledge base documentationApplication supportOn-call support

Soft Skills

AnalyticalTroubleshootingCommunicationTeamworkOrganization

Industry & Role

Industry Consulting
Job Function Deliver high-quality application support and incident management in a hybrid Kuala Lumpur setting
Role Subtype IT Support & Helpdesk
Tech Domains SQL, ServiceNow, Oracle, SQL Server, Windows, Unix

Keywords for Your Resume

senior analyst - IT product supportservice nowsqloraclesql serverwindowsunixincident managementroot cause analysisknowledge baseon-call supportapplication supportl2l3pacific regionkuala lumpurhybridServiceNowSQLOracleSQL ServerIncident managementRoot cause analysisApplication supportL2/L3HybridKuala Lumpur
Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile