✦ Luna Orbit — IT Support & Helpdesk

IT Product Support Specialist

at Marsh & McLennan

Unknown Posted April 01, 2026
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Position Details

Type Full-Time
Experience entry
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

About this role

Provides IT product support to Marsh & McLennan clients, handling end-user issues, troubleshooting, and ticketing; works with Windows and AD and Microsoft 365 to restore services.

Key Responsibilities

  • Respond to IT product issues and support requests
  • Troubleshoot and resolve end-user IT issues
  • Provide remote and on-site support
  • Communicate daily activities to shifts
  • Maintain knowledge base and documentation

Technical Overview

Supports Windows OS, Active Directory, and Microsoft 365; utilizes ITSM/ticketing systems; delivers remote and on-site support as needed; strong customer communication.

Ideal Candidate

The ideal candidate is an entry-level IT product support specialist with experience in end-user support and strong customer service skills; comfortable with Windows, AD, and Microsoft 365.

Must-Have Skills

Not specified

Tools & Platforms

Ticketing systemsRemote support tools

Required Skills

WindowsActive DirectoryMicrosoft 365ITSMTicketing systemsRemote supportEnd-user supportTroubleshootingCustomer serviceDesktop support

Hard Skills

WindowsActive DirectoryMicrosoft 365ITSMTicketing systemsRemote supportEnd-user supportTroubleshootingCustomer serviceDesktop support

Soft Skills

CommunicationCustomer serviceProblem solvingTeamwork

Industry & Role

Industry Consulting
Job Function Deliver reliable IT product support and customer service to Marsh & McLennan clients.
Role Subtype IT Support Specialist
Tech Domains Active Directory, Microsoft 365, Windows Server, ITSM / ServiceNow

Keywords for Your Resume

it product support specialistmarsh & mclennanit supporthelpdeskend user supporttroubleshootingremote supportwindowsactive directorymicrosoft 365itSMticketing systemcustomer serviceservice deskdesktop supportmarsh mclennan
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