✦ Luna Orbit — IT Support & Helpdesk

IT Project Manager | Risk

at Home Depot

📍 GEORGIA - VIRTUAL - GA01 Remote 💰 $90K – $190K USD / year Posted March 04, 2026
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Position Details

Salary $90K – $190K USD / year
Type Full-Time
Experience mid
Exp. Years 2+
Education Not specified
Category IT Support & Helpdesk

About this role

This role supports the operational stability of production systems by troubleshooting, monitoring, and resolving incidents in a large-scale environment, primarily in financial services.

Key Responsibilities

  • Troubleshoot production issues
  • Monitor system health
  • Support incident and problem management
  • Coordinate escalations
  • Maintain operational documentation

Technical Overview

The technical scope includes application and infrastructure support, observability tools like Dynatrace, Datadog, Grafana, SQL databases, Unix/Linux systems, and scripting for automation.

Ideal Candidate

The ideal candidate is an experienced IT support specialist with at least 2 years in application and infrastructure support, proficient in troubleshooting, monitoring, and incident management, with familiarity in observability tools and scripting.

Must-Have Skills

TroubleshootingMonitoring ToolsSQLUnix/LinuxShell ScriptingIncident ManagementProblem ManagementChange Management

Nice-to-Have Skills

Automation ScriptingProgramming LanguagesCloud ExperienceObservability ToolsDatadogDynatraceGrafana

Tools & Platforms

SQLRelational DatabasesUnix/LinuxShell ScriptingObservability ToolsDynatraceDatadogGrafana

Required Skills

TroubleshootingMonitoring ToolsSQLRelational DatabasesUnix/LinuxShell ScriptingIncident ManagementProblem ManagementChange Management

Hard Skills

IT SupportApplication SupportInfrastructure SupportTroubleshootingMonitoring ToolsObservabilitySQLRelational DatabasesUnix/LinuxShell ScriptingIncident ManagementProblem ManagementChange Management

Soft Skills

CommunicationProblem-solvingTeamworkCustomer ServiceAttention to Detail

Industry & Role

Industry Financial Services / Banking
Job Function Providing application and infrastructure support to ensure system stability and performance

Keywords for Your Resume

IT SupportApplication SupportInfrastructure SupportTroubleshootingMonitoring ToolsObservabilitySQLRelational DatabasesUnix/LinuxShell ScriptingIncident ManagementProblem ManagementChange ManagementDynatraceDatadogGrafana

Deal Breakers

Less than 2 years of relevant experience, Lack of experience with monitoring tools like Dynatrace or Datadog, No scripting or troubleshooting skills, No experience with relational databases or Unix/Linux

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