Position Details

Type Full-Time

Experience mid

Exp. Years Not specified

Education Not specified

Category IT Support & Helpdesk

About this role

IT Service Desk Analyst I providing on-site first-line technical support, diagnosing and resolving basic hardware, software, and network issues, and documenting incidents for timely resolution.

Key Responsibilities

Respond to help desk requests
Diagnose hardware/software/network issues
Escalate complex issues
Document incidents
Provide timely user support

Technical Overview

Hands-on IT support with emphasis on end-user troubleshooting, incident management, and on-site service delivery; uses a ticketing system to track issues.

Ideal Candidate

An on-site IT service desk analyst I with strong customer service and basic technical troubleshooting skills, capable of diagnosing hardware, software, and network issues and routing complex incidents appropriately.

Must-Have Skills

Customer serviceTroubleshootingHardwareSoftwareNetwork issuesEnd user support

Tools & Platforms

Ticketing System

Required Skills

Customer serviceTroubleshootingHardwareSoftwareNetwork issuesEnd user supportOn-site support

Hard Skills

Hardware troubleshootingSoftware troubleshootingNetwork troubleshootingIncident managementTicketing system

Soft Skills

Customer serviceCommunicationTeamworkTime management

Industry & Role

Industry IT Services

Job Function Deliver on-site IT service desk support and basic technical diagnostics

Role Subtype Help Desk L1

Keywords for Your Resume

it service deskservice desk analysthelp deskonsitedesktop supporttroubleshootinghardwaresoftwarenetworkend user supportticketing systemcustomer servicecommunicationtime managementincident managementfirst line supportit support

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