✦ Luna Orbit — IT Support & Helpdesk

IT Service Desk Analyst I

at SouthState Bank

📍 Winter Haven, FL, US Remote 💰 $40K – $60K USD / year Posted March 11, 2026
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Position Details

Salary $40K – $60K USD / year
Type Full-Time
Experience entry
Exp. Years 0+ years
Education Not specified
Category IT Support & Helpdesk

About this role

This role involves providing technical support to end users by resolving help requests, troubleshooting remotely, and ensuring computer systems operate smoothly.

Key Responsibilities

  • Receive and prioritize help requests
  • Troubleshoot remotely
  • Document incidents
  • Escalate issues as needed
  • Maintain SLA expectations

Technical Overview

Support involves remote troubleshooting, diagnostic tools, and remote-control software, with a focus on customer service and problem resolution.

Ideal Candidate

The ideal candidate is an entry-level IT Service Desk Analyst with strong problem-solving and communication skills, capable of remote troubleshooting and supporting end users in a financial services environment. Familiarity with diagnostic and remote-control tools is essential.

Must-Have Skills

Proper computer operationReceivingprioritizingdocumenting help requestsRemote troubleshootingUsing diagnostic and remote-control tools

Nice-to-Have Skills

Experience in banking or financial servicesKnowledge of ITIL or similar frameworks

Tools & Platforms

Remote-control toolsDiagnostic tools

Required Skills

Help desk supportRemote troubleshootingDiagnostic toolsRemote-control toolsComputer operation

Hard Skills

Help desk supportRemote troubleshootingDiagnostic toolsRemote-control toolsComputer operation

Soft Skills

Customer serviceProblem-solvingCommunicationTime managementTeamwork

Certifications

Preferred

ITIL

Industry & Role

Industry Financial Services / Banking
Job Function Provide remote technical support to end users in a banking environment.

Keywords for Your Resume

IT Service Desk AnalystHelp desk supportRemote troubleshootingDiagnostic toolsRemote-control toolsComputer operationCustomer serviceProblem-solvingCommunicationTime management

Deal Breakers

Lack of experience with help desk support or remote troubleshooting, No ability to document and prioritize help requests

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