Position Details
About this role
This role provides first-line IT support for healthcare employees, focusing on troubleshooting, ticket management, and remote assistance to ensure smooth IT operations.
Key Responsibilities
- Serve as primary contact for IT support
- Troubleshoot hardware/software issues
- Create and manage support tickets
- Coordinate escalations
- Maintain support documentation
Technical Overview
Supports Windows 10/11, Microsoft Office 365, enterprise applications, and uses ITSM platforms for ticketing and incident management. Involves remote troubleshooting and documentation.
Ideal Candidate
The ideal candidate is an entry-level IT support technician with strong customer service skills, experience supporting Windows operating systems, and familiarity with remote troubleshooting and ticketing systems. They should be committed to delivering excellent end-user support in a healthcare IT environment.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of customer service experience, No support experience with Windows 10/11, Unwillingness to support remote work, Lack of familiarity with ITSM platforms
Get matched to jobs like this
Luna finds roles that fit your skills and career goals — no endless scrolling required.
Create a Free Profile