Position Details

Type Full-Time

Experience entry

Exp. Years 0+ years

Education Not specified

Category IT Support & Helpdesk

About this role

This role involves coordinating IT support requests, dispatching technical resources, and ensuring efficient service delivery for clients in a managed services environment.

Key Responsibilities

Act as single point of contact
Coordinate support groups
Pre-process service requests
Schedule technical resources
Monitor resource schedules

Technical Overview

Supports IT support operations using tools like ConnectWise and ServiceNow, managing service tickets, scheduling resources, and providing technical assistance.

Ideal Candidate

The ideal candidate is an entry-level IT support coordinator with basic knowledge of support tools like ConnectWise and ServiceNow. They excel in customer service, multitasking, and technical support within a fast-paced environment.

Must-Have Skills

Basic computer and operating system knowledgeInterpersonal skillsAbility to multi-taskTechnical awarenessSupport tools knowledge

Nice-to-Have Skills

Experience with ConnectWiseScheduling support resourcesCustomer communication skills

Tools & Platforms

ConnectWiseMicrosoft WindowsTicketing systemsIT support tools

Required Skills

ServiceNowConnectWiseDispatchIT supportCustomer serviceTechnical supportHardware and software supportSchedulingResource managementTicketing systems

Hard Skills

ServiceNowConnectWiseDispatchIT supportCustomer serviceTechnical supportHardware and software supportSchedulingResource managementTicketing systems

Soft Skills

CommunicationTeamworkMulti-taskingAdaptabilityCustomer careTime management

Industry & Role

Industry IT Managed Services

Job Function Coordinate and dispatch IT support services in a managed services setting

Keywords for Your Resume

IT Support & HelpdeskServiceNowConnectWiseDispatchIT supportCustomer serviceHardware supportSoftware supportTicketing systemsTechnical support

Deal Breakers

Lack of experience with support ticketing tools, No ability to work on-site, Insufficient communication skills

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile

IT SERVICE DESK COORDINATOR -Doral

Get matched to jobs like this