✦ Luna Orbit — IT Support & Helpdesk

IT Service Desk Specialist

at Gong

📍 Tel Aviv Onsite Posted April 16, 2026
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Position Details

Type Not Specified
Experience entry
Exp. Years 3+ years
Education Not specified
Category IT Support & Helpdesk

About this role

Gong seeks an IT Service Desk Specialist to support employees in the Ramat Gan office by resolving day-to-day hardware, software, and SaaS issues. You will handle service requests and incidents, support onboarding and employee lifecycle IT needs, and help keep users productive with clear communication and strong troubleshooting.

Key Responsibilities

  • Provide hands-on support for laptops, peripherals, and everyday software issues across Windows and macOS
  • Manage service requests and incidents from first response through resolution, keeping employees updated
  • Support onboarding and employee lifecycle processes (hardware setup, access management, user guidance)
  • Resolve office IT issues including printers, meeting room A/V, and network-related escalations
  • Improve IT operations through documentation, knowledge sharing, and reliable support processes

Technical Overview

This role is focused on end user IT support across Windows and macOS, including troubleshooting login/app problems, device performance, and basic connectivity. It also includes hands-on support for peripherals, printers, meeting room A/V, network-related escalations, and administering access via Okta, Zoom, Slack, and Google Workspace.

Ideal Candidate

The ideal candidate is an entry-level IT support professional with 3+ years of service desk experience supporting employees across Windows and macOS. They can troubleshoot laptop/peripheral and application issues, manage service requests and incidents from first response to resolution, and provide onboarding and access support using tools like Okta, Zoom, Slack, and Google Workspace.

Must-Have Skills

3+ years of IT support experiencetroubleshoot across both Windows and macOScommunicate clearlymanage multiple requests at onceprioritize effectivelycomfortable supporting employee access and administration across tools like OktaZoomSlackand Google Workspacestrong service mindset

Nice-to-Have Skills

support onboarding and employee lifecycle processes

Tools & Platforms

OktaZoomSlackGoogle Workspace

Required Skills

IT supporttroubleshootingWindowsmacOSservice requestsincident managementonboardingemployee lifecyclelaptopsperipheralsaccess managementOktaZoomSlackGoogle Workspaceprinter supportmeeting room A/Vnetwork-related escalationsdocumentationknowledge sharing

Hard Skills

IT supporttroubleshootinghands-on support for laptopsperipherals supporthardware setupaccess managementuser guidanceservice request managementincident managementWindows troubleshootingmacOS troubleshootinglogin issue resolutionapplication troubleshootingdevice performance troubleshootingbasic connectivity troubleshootingprinter supportmeeting room A/V supportnetwork-related escalationsemployee lifecycle supportpre-hire setuponboardingseparation supportdocumentationknowledge sharingend user supportsupport for SaaS toolsaccess and administration across Oktaaccess and administration across Zoomaccess and administration across Slackaccess and administration across Google Workspace

Soft Skills

communicationsetting expectationskeeping users informedcalm and professional user supportprioritizationorganizationmanaging multiple requests at onceservice mindsetuser guidance

Industry & Role

Industry SaaS
Job Function Provide service desk and end-user IT support for Windows/macOS hardware, software, SaaS, and access administration.
Role Subtype Service Desk Analyst
Tech Domains Windows Server, ITSM / ServiceNow, Microsoft 365, Cybersecurity, Networking / TCP-IP, Linux

Keywords for Your Resume

IT Service Desk SpecialistIT supportservice requestsincidentsfirst responseresolutiononboardingemployee lifecyclelaptopsperipheralsWindowsmacOSloginapplication problemsdevice performanceconnectivityprintersmeeting room A/Vnetwork-related escalationsaccess managementpre-hire setupseparationOktaZoomSlackGoogle Workspacedocumentationknowledge sharingSaaS toolsincident management

Deal Breakers

Must have 3+ years of IT support experience, Must be able to troubleshoot across both Windows and macOS, Must be comfortable supporting employee access and administration across Okta, Zoom, Slack, and Google Workspace, Role requires full on-site work

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