✦ Luna Orbit — IT Support & Helpdesk

IT Service Desk Specialist II/ Desktop Support Technician

at Mastech Digital

Remote Posted March 16, 2026
Apply Now → ← Browse All Jobs

Position Details

Type Contract
Experience mid
Exp. Years 2-5 years
Education Not specified
Category IT Support & Helpdesk

About this role

This role provides remote desktop and technical support within the energy sector, assisting end-users with hardware, software, and network issues, and managing support tickets and inventory.

Key Responsibilities

  • Support end-user hardware/software
  • Troubleshoot issues
  • Configure user accounts
  • Support conference room equipment
  • Manage inventory

Technical Overview

The technical environment involves end-user support, troubleshooting hardware/software, network support, and remote assistance tools, with a focus on customer service and asset management.

Ideal Candidate

The ideal candidate is a mid-level IT support professional with 2+ years of experience in desktop support, troubleshooting, and customer service. They are comfortable working remotely and supporting end-users with hardware, software, and network issues.

Must-Have Skills

Desktop SupportTroubleshootingCustomer ServiceNetwork SupportUser Account ConfigurationLaptop ConfigurationRemote Support

Nice-to-Have Skills

Conference Room EquipmentInventory Management3rd level supportNetworkingIT Support

Tools & Platforms

Help Desk softwareRemote desktop toolsConference room equipmentInventory management systems

Required Skills

Help DeskDesktop SupportTroubleshootingCustomer ServiceNetwork SupportRemote SupportUser Account ConfigurationLaptop Configuration

Hard Skills

Help DeskDesktop SupportIT SupportTroubleshootingCustomer ServiceNetwork SupportConference Room EquipmentUser Account ConfigurationLaptop ConfigurationInventory ManagementNetworkingRemote Support

Soft Skills

Verbal communicationCustomer serviceTechnical supportProblem-solvingTeamwork

Industry & Role

Industry Energy
Job Function Provide remote desktop and technical support to end-users
Role Subtype Help Desk L2

Keywords for Your Resume

help deskL2 supportIT supportremotetroubleshootingcustomer servicedesktop supportnetwork supportuser account configurationlaptop configurationconference room equipmentinventory managementthird level supportnetworkingremote supportconference roomuser accounts

Deal Breakers

Lack of remote support experience, Less than 2 years of relevant support experience, No troubleshooting skills, No customer service background

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile