✦ Luna Orbit — IT Support & Helpdesk

it software dev test sr

at Randstad

📍 cleveland, ohio (remote) Remote 💰 $85 – $67 USD / year Posted March 25, 2026
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Position Details

Salary $85 – $67 USD / year
Type Not Specified
Experience mid
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

About this role

This role involves providing remote IT support to end-users, troubleshooting technical issues, and managing help desk tickets to ensure smooth operations.

Key Responsibilities

  • Provide remote technical support
  • Troubleshoot hardware and software issues
  • Manage help desk tickets
  • Assist end-users with IT problems
  • Ensure timely resolution of support requests

Technical Overview

The technical environment includes Windows operating systems, Microsoft 365 suite, Active Directory, and remote troubleshooting tools.

Ideal Candidate

The ideal candidate is an entry-level IT support specialist with basic troubleshooting skills, familiar with Windows and Microsoft 365, and able to provide end-user support remotely.

Must-Have Skills

None listed

Required Skills

help deskL1 supporttroubleshootingcustomer serviceticketing systemWindowsMicrosoft 365Active Directory

Industry & Role

Industry Not specified
Job Function Remote IT support and help desk management
Role Subtype Help Desk L1

Keywords for Your Resume

IT supportHelp DeskHelp Desk L1troubleshootingcustomer serviceticketing systemWindowsMicrosoft 365Active Directoryremotedesktop supportend user supporttechnical supportservice desksupport engineerhelp deskL1 supportwindowsmicrosoft 365active directory

Deal Breakers

No experience with help desk support, Lack of remote support experience, No familiarity with Windows or Microsoft 365

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