Position Details
About this role
Provides first-line IT support to employees via in-person, telephone, and remote channels, diagnosing and resolving technical issues related to hardware and software.
Key Responsibilities
- Provide IT support
- Manage help desk tickets
- Install and configure software
- Maintain hardware peripherals
- Create documentation
Technical Overview
Supports Windows and MacOS environments, manages help desk tickets, installs and updates software, maintains hardware peripherals, and creates user documentation.
Ideal Candidate
The ideal candidate is an entry-level IT support specialist with strong troubleshooting skills, excellent communication, and customer service abilities. They should be comfortable providing remote and in-person support, managing hardware and software issues, and creating documentation.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of help desk or technical support experience, No remote support experience, Unwillingness to provide off-hours support
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