About this role
IT Specialist providing remote IT support for MasTec Communications Group, handling service desk duties, incident resolution, and end-user support, with a focus on Windows platforms, Exchange/Intune, and remote access.
Key Responsibilities
- Incident analysis and resolution
- Direct Service Desk Requests
- Incident prevention and process improvement
- Customer Service
- Training
Technical Overview
Technical scope includes incident management via ServiceNow, password administration, printer mapping, and support of Windows OS, Office 365, and remote access technologies (VPN/SecurID). Requires coordination with ITS teams and end-user support.
Ideal Candidate
The ideal candidate is an IT Support Specialist with 3+ years of hands-on IT support experience, comfortable with remote work, Windows 10/11, Exchange/Intune, and VPN access. They should excel at incident resolution, user provisioning, and collaborating with IT teams.
Must-Have Skills
Degree in Information Systems or related fieldor equivalent combination of education and experience or MCP/CompTIA A+/CompTIA Network+ or any Desktop IT Support Certification3 years’ work experience in an IT support function or a customer service orientedcall center environment as well as In-Person supportWorking knowledge of Windows 10/11Microsoft Exchange/IntuneOffice 365Remote Access (VPN/SecurID)ServiceNow
Nice-to-Have Skills
Experience with Office 365 and iManageExperience with video conferencing (ZoomWebex) and AV equipmentExperience with CitrixVPN and Remote Desktop
Tools & Platforms
ServiceNowMicrosoft Office 365Microsoft Exchange/OutlookIntuneVideo conferencing tools (ZoomWebex)
Required Skills
Degree in Information Systems or related fieldMCP/CompTIA A+/CompTIA Network+ or Desktop IT Support Certification; 3 years IT support or call center experience; Windows 10/11Exchange/IntuneOffice 365Remote AccessVPNServiceNow
Hard Skills
Windows 10/11Remote Access (VPN/SecurID)Microsoft OfficeMicrosoft Exchange/IntuneOffice 365ServiceNowPassword AdministrationPrinter mappingHardware DiagnosticsIntranet
Soft Skills
Customer ServiceCommunicationTeamworkProblem SolvingProactive ThinkingFlexibilityProfessionalism
Keywords for Your Resume
it specialistmastec communications groupservice deskwindows 10/11microsoft officeremote accessvpnsecuridmicrosoft exchangeintuneoffice 365serviceNowincident managementpassword resetsuser provisioninghardware diagnosticsremote workintranetdesktop support
Deal Breakers
3 years IT support experience, Must be in EST time zone remote role, Remote work with on-call requirements
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