Position Details

Type Full-Time

Experience mid

Exp. Years 2+ years

Education BS degree in Information Technology, Computer Science or relevant field or on the job training equivalent

Category IT Support & Helpdesk

About this role

IT Support Administrator provides hybrid IT support for CPMI, including Office 365, Azure AD, Windows, and networking; responsible for incident resolution, onboarding, documentation, and coordination with IT leadership.

Key Responsibilities

Own and resolve end-user IT issues
Log, track, and manage support tickets
Administer and maintain systems
Provide onboarding/offboarding
Communicate updates to IT leadership

Technical Overview

Supports and maintains Office 365, Azure AD, CTMS and other systems; performs user provisioning, device setup, and access management; ensures regulatory compliance and timely ticket resolution.

Ideal Candidate

The ideal candidate is a mid-level IT support professional with strong Office 365 and Azure AD skills, Windows administration, and network experience, capable of hybrid on-site/remote support in a regulated healthcare environment.

Must-Have Skills

BS degree in Information TechnologyComputer Science or relevant field or on the job training equivalentProven work experience as a Technical Support TechDesktop Support EngineerIT Help Desk Technician or similar roleStrong experience with Office 365 AdministrationWindows environmentAzure AD managementNetworking experience – Unifi experience a plusFamiliarity with remote desktop applications and help desk softwareExcellent problem-solving and communication skillsAbility to provide step-by-step technical helpboth written and verbalExcellent customer service skillsUnderstands regulatory requirements (GCP and ICH guidelines)

Nice-to-Have Skills

Unifi experienceGCP / ICH knowledge

Tools & Platforms

Office 365Azure ADCTMSDevanaRealTime

Required Skills

Office 365WindowsAzure ADNetworkingUnifiRemote desktopHelp deskSLAsDocumentation

Hard Skills

Office 365 AdministrationWindows environmentAzure AD managementNetworkingUnifi

Soft Skills

Problem-solvingCommunicationCustomer serviceDocumentationRegulatory awareness

Industry & Role

Industry Healthcare & Medical

Job Function Deliver hybrid IT support for CPMI with focus on user management, system maintenance, and regulatory compliance

Role Subtype Deskside Support

Tech Domains Active Directory, Office 365, Azure, Windows Server, Networking / TCP-IP

Keywords for Your Resume

it support administratorhybridmiamioffice 365azure adwindowsunifiremote desktophelp deskslasdocumentationregulatory requirementsgcpich guidelinesctmsdevanarealtimeon-call

Deal Breakers

No Office 365 admin experience, No Azure AD management experience, No BS degree or equivalent

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IT Support Administrator (hybrid role in Miami)

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