Position Details

Salary $15 – $16 USD / year

Type Full-Time

Experience entry

Exp. Years Not specified

Education Not specified

Category IT Support & Helpdesk

About this role

Entry-level IT Support role at an MSP supporting end users via phone or email, with responsibilities spanning basic helpdesk tasks, Office 365/QuickBooks support, and hardware setup. Training is provided and fast-track opportunities exist to advance to technician roles.

Key Responsibilities

Answer incoming calls from clients
Resolve simple or fast tickets
Create tickets and route calls to a team of technicians
Provide application support (Office/Microsoft 365, QuickBooks, etc.)
Configure hardware and install common peripheral devices

Technical Overview

Support desk role focusing on Office 365/Microsoft 365, QuickBooks, and basic network/hardware tasks. Utilizes RMM tools to access client systems; requires basic troubleshooting and ticketing workflows; hybrid on-site and remote work possible.

Ideal Candidate

The ideal candidate is an entry-level IT support professional local to Orlando with a passion for technology and strong customer service skills, capable of handling phone/email inquiries and basic IT tasks while learning internal systems.

Must-Have Skills

Passionate about technology with basic technical knowledgeComfortable providing phone support to clientsExcellent customer service skillsClear written and verbal communicationCapable of working a standard M-F work weekLocal to the greater OrlandoFL area

Tools & Platforms

Office 365Microsoft 365QuickBooksRMM tools

Required Skills

Office 365Microsoft 365QuickBooksRemote Monitoring and ManagementRMM toolsWireless router configurationAccess pointsHardware configurationPeripheral devicesTicketing systemPhone supportEnd user supportCustomer serviceWritten communicationVerbal communicationM-FOrlandoFlorida

Hard Skills

Office 365Microsoft 365QuickBooksRemote Monitoring and ManagementRMM toolsWireless router configurationAccess points configurationHardware configurationPeripheral devicesTicketing systemPhone supportEnd user support

Soft Skills

Customer serviceCommunicationWritten communicationVerbal communicationProblem-solvingTime management

Industry & Role

Industry Consulting

Job Function Provide first-line IT support and customer service to end users, with a focus on Office 365 and hardware setup, and routing more complex issues to technicians.

Role Subtype End User Support

Tech Domains Microsoft 365, Windows Server, Active Directory, VoIP / Unified Communications, Remote Monitoring and Management

Keywords for Your Resume

IT Support AgentSupport AgentHelp DeskOffice 365Microsoft 365QuickBooksRemote Monitoring and ManagementRMM toolsticketing systemphone supportcustomer servicewritten communicationverbal communicationM-FOrlandohardware configurationperipheral deviceswireless routersaccess pointsend user supporthybrid

Deal Breakers

Not local to the Orlando area, unwilling to work M-F or take occasional nights/weekends

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