Position Details

Salary $60K – $90K USD / year

Type Not Specified

Experience entry

Exp. Years Not specified

Education Not specified

Category IT Support & Helpdesk

About this role

An IT Support Analyst role providing technical assistance, troubleshooting, and support for end users remotely in Boston, focusing on software, hardware, and conference technology.

Key Responsibilities

Respond to support requests
Troubleshoot software and hardware issues
Manage Active Directory and Microsoft Entra ID
Support conference room technology
Develop support documentation

Technical Overview

Supports end-user hardware and software, manages Active Directory and Microsoft Entra ID, and maintains conference room tech for seamless operations.

Ideal Candidate

The ideal candidate is an experienced IT support analyst with strong troubleshooting skills, proficient in Active Directory and remote support, capable of delivering high-quality technical assistance to end users in a financial services environment.

Must-Have Skills

Delivering technical supportTroubleshooting software and hardwareManaging Active Directory and Microsoft Entra ID

Nice-to-Have Skills

IT support documentationConference room technology support

Tools & Platforms

Active DirectoryMicrosoft Entra IDConference room technology

Required Skills

Technical supporttroubleshootingActive DirectoryMicrosoft Entra IDremote supportconference room technology

Hard Skills

Technical supportTroubleshootingSoftware issuesHardware issuesMobile device supportActive DirectoryMicrosoft Entra IDSystem configurationIT support processesConference room technology

Soft Skills

Customer serviceCommunicationProblem-solvingOrganizationTeam collaboration

Industry & Role

Industry Financial Services

Job Function Providing technical support and troubleshooting for end users remotely

Keywords for Your Resume

IT Support AnalystTechnical supportTroubleshoot software issuesHardware supportActive DirectoryMicrosoft Entra IDRemote supportIT support documentationConference room technologyEnd user support

Deal Breakers

Lack of experience with Active Directory or Microsoft Entra ID, Inability to work remotely in Boston

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