Position Details

Salary $19 – $23 USD / year

Type Full-Time

Experience entry

Exp. Years 0-2 years

Education High school diploma or equivalent combination of education and experience in Information Technology, Computer Science, or related field.

Category IT Support & Helpdesk

About this role

IT Support Analyst I providing first-level support remotely, handling incidents via multiple channels, performing remote troubleshooting, and guiding users through problem-solving with knowledgebase resources.

Key Responsibilities

Serve as the first point of contact for customers
Perform remote troubleshooting
Determine best solution
Walk customers through problem-solving
Escalate unresolved issues

Technical Overview

Supports Windows and macOS environments; uses ServiceNow and ticketing systems; emphasizes IT service management and remote assistance practices.

Ideal Candidate

Entry-level IT support analyst with 1-2 years of experience or an equivalent combination of education and IT exposure; motivated to obtain HDI certification within 1 year and grow in a client-facing technical support role.

Must-Have Skills

HDI certification within 1 year of hire

Nice-to-Have Skills

MCP certificationNetwork+A+ certification

Tools & Platforms

ServiceNow

Required Skills

Windows operating systemsmacOSOffice 365ServiceNowticketing systemremote troubleshootingnetworking conceptsdesktop supportcustomer serviceproblem-solving

Hard Skills

Windows operating systemsmacOSOffice 365O365ServiceNowTicketing systemRemote troubleshootingNetworking conceptsDesktop support

Soft Skills

Customer serviceTroubleshootingCommunicationTeamworkProblem-solving

Certifications

Required

HDI Certification (within 1 year)

Preferred

MCPNetwork+A+

Industry & Role

Industry Fintech

Job Function Deliver responsive, remote IT support to employees and clients, resolving incidents and requests with a strong customer-first approach.

Role Subtype Desktop Support

Tech Domains Windows Server, Office 365, ServiceNow, Desktop Support

Keywords for Your Resume

it support analysthelp deskremotewindowsmacosoffice 365servicenowticketing systemremote troubleshootingcustomer servicetroubleshootinghdl certificationmcpnetwork+a+desktop supportitilwindows servercommunicationhdI certificationit supportremote support

Deal Breakers

HDI certification required within 1 year, 1-2 years IT support experience preferred

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile

IT Support Analyst I - REMOTE

Get matched to jobs like this