✦ Luna Orbit — IT Support & Helpdesk

IT Support Analyst II (Thursday-Monday)

at Radiology Partners

📍 Remote, US Remote 💰 $65K – $75K USD / year Posted March 14, 2026
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Position Details

Salary $65K – $75K USD / year
Type Not Specified
Experience mid
Exp. Years Not specified
Education Bachelor’s degree in Computer Science, Information Technology, or equivalent experience
Category IT Support & Helpdesk

About this role

Provides IT support to healthcare professionals, troubleshooting radiology systems, managing user access, and supporting clinical workflows in a remote setting.

Key Responsibilities

  • Troubleshoot healthcare IT issues
  • Support PACS and radiology systems
  • Manage user access
  • Collaborate with clinical staff
  • Support on-call IT needs

Technical Overview

Supports healthcare IT environments including PACS, HL7 messaging, and radiology workflows, with proficiency in PowerScribe and hardware troubleshooting.

Ideal Candidate

The ideal candidate is a mid-level healthcare IT support analyst with experience supporting PACS systems, troubleshooting hardware and software issues, and providing excellent customer service in a remote environment.

Must-Have Skills

Experience supporting healthcare IT environmentsProficiency with troubleshooting hardware and softwareStrong customer service skills

Nice-to-Have Skills

Experience supporting PACS systemsKnowledge of radiology workflowsOn-call support experience

Tools & Platforms

PACS systemsPowerScribe

Required Skills

IT SupportTroubleshootingDesktop PCsMobile DevicesVPNHL7 MessagesHealthcare ITPACS SystemsVoice Dictation SystemsPowerScribe

Hard Skills

IT SupportTroubleshootingDesktop PCsMobile DevicesVPNHL7 MessagesHealthcare ITPACS SystemsVoice Dictation SystemsPowerScribe

Soft Skills

Customer ServiceCritical ThinkingProblem-solvingCommunicationCollaboration

Industry & Role

Industry Healthcare & Medical
Job Function Healthcare IT support and troubleshooting for radiology systems
Role Subtype Help Desk L2
Tech Domains Active Directory, Microsoft 365, Power BI, PowerScribe, HL7, PACS Systems

Keywords for Your Resume

IT supportTroubleshootingDesktop PCsMobile DevicesVPNHL7 messagesHealthcare ITPACS systemsVoice dictation systemsPowerScribeOn-call supportCustomer serviceMedical ITRadiology workflowsSupport analystHealthcare systems

Deal Breakers

Lack of healthcare IT experience, No experience with PACS or PowerScribe, Inability to support on-call requirements

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