Position Details
About this role
This role involves providing technical support, incident management, and data analysis to improve IT service delivery across a global organization. The analyst will work with various monitoring and reporting tools to identify trends and optimize support processes.
Key Responsibilities
- Provide frontline technical support
- Manage incidents and service requests
- Analyze data from support platforms
- Develop reports and dashboards
- Identify trends and risks
Technical Overview
The position requires expertise in IT support, incident management, ITSM tools like ServiceNow, and analytics platforms such as Power BI or Tableau. Knowledge of scripting (Python) and monitoring tools (Nexthink, MoveWorks) is preferred.
Ideal Candidate
The ideal candidate is a mid-level IT support analyst with 3+ years experience in incident management, ITSM tools, and data analytics platforms like Power BI or Tableau. Strong communication skills and advanced troubleshooting abilities are essential.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Clearance & Visa
Keywords for Your Resume
Deal Breakers
Lack of incident management experience, No experience with ITSM tools, Inadequate English proficiency, No customer support background
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