✦ Luna Orbit — IT Support & Helpdesk

IT Support and Systems Specialist

at Sage Infusion

📍 Tampa, FL, US Remote Posted March 25, 2026
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Position Details

Type Not Specified
Experience mid
Exp. Years 2+ years
Education Not specified
Category IT Support & Helpdesk

About this role

This role involves supporting and maintaining IT infrastructure, communication systems, and hardware across multiple locations remotely. The support specialist will troubleshoot issues, manage user accounts, and ensure smooth daily IT operations.

Key Responsibilities

  • Support IT infrastructure
  • Troubleshoot hardware and software
  • Manage user accounts
  • Coordinate with vendors
  • Maintain inventory

Technical Overview

The technical environment includes RingCentral, Microsoft 365, Windows, and network equipment. The role emphasizes remote troubleshooting, hardware/software support, and IT asset management.

Ideal Candidate

The ideal candidate is an experienced IT support specialist with 2+ years supporting enterprise hardware, software, and communication systems remotely. They are proficient in troubleshooting, user account management, and supporting unified communication platforms like RingCentral.

Must-Have Skills

IT supporthardware and software troubleshootingRingCentral platformuser provisioningnetwork supportinventory management

Nice-to-Have Skills

cloud servicesendpoint devicesIT infrastructureVendors coordinationremote support

Tools & Platforms

RingCentralMicrosoft 365WindowsNetwork equipment

Required Skills

IT supporthardware troubleshootingsoftware supportRingCentralnetwork troubleshootinguser account managementinventory managementWindowsMicrosoft 365

Hard Skills

IT supportSystems deploymentUnified communicationsRingCentralNetwork troubleshootingHardware supportSoftware supportIT infrastructureWindowsLaptopsMonitorsDesktopsUser account managementInventory management

Soft Skills

communicationtroubleshootingorganizationcollaborationproblem-solving

Industry & Role

Industry Healthcare
Job Function Provide remote IT support and infrastructure management
Role Subtype IT Support & Helpdesk
Tech Domains Microsoft 365, Windows, Network equipment

Keywords for Your Resume

IT supporthelp deskRingCentralnetwork troubleshootinghardware supportsoftware supportIT infrastructureremote supportuser account managementinventory managementWindowsMicrosoft 365endpoint devicescommunication systemstroubleshooting

Deal Breakers

Lack of experience with RingCentral, No remote support experience, Less than 2 years in IT support, No experience with hardware troubleshooting, No familiarity with IT infrastructure

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