✦ Luna Orbit — IT Support & Helpdesk

IT Support Associate I

at Expeditors International of Washington

📍 Romulus, MI Unknown Posted March 13, 2026
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Position Details

Type Not Specified
Experience entry
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

About this role

This role involves providing first-level IT support, troubleshooting hardware and software issues, and supporting routine maintenance with a focus on customer service.

Key Responsibilities

  • Provide first-level technical support
  • Document solutions
  • Escalate complex issues
  • Support routine maintenance
  • Manage hardware inventory

Technical Overview

The technical environment includes Windows 11, PC hardware, networking protocols, and cybersecurity practices, with responsibilities for documentation and vendor interactions.

Ideal Candidate

The ideal candidate is an entry-level IT support technician with strong customer service skills and basic hardware and software troubleshooting experience, particularly with Windows 11 and PC hardware.

Must-Have Skills

Windows 11 OSHardware troubleshootingCustomer service

Nice-to-Have Skills

Building PCsPowerShellNetworkingCybersecurity

Tools & Platforms

Ticketing systemsHardware inventory tools

Required Skills

Windows 11Hardware TroubleshootingCustomer ServicePowerShellNetworkingTCP/IPCybersecurity

Hard Skills

Windows 11PC TroubleshootingPowerShellNetworkingTCP/IPCybersecurityHardware ManagementSoftware TroubleshootingSystem UpdatesPatch ManagementConfiguration Management

Soft Skills

Customer ServiceCommunicationProblem-solvingCritical ThinkingTeamworkDocumentationTime Management

Industry & Role

Industry Logistics
Job Function IT support and helpdesk technician

Keywords for Your Resume

IT SupportHelpdeskHardware TroubleshootingWindows 11PC TroubleshootingCustomer ServicePowerShellNetworkingTCP/IPCybersecurityDocumentationRoutine MaintenanceSecurity ComplianceVendor InteractionsHardware ManagementTicketing Systems

Deal Breakers

Lack of Windows 11 OS experience, No customer service background, No hardware troubleshooting skills

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