Position Details
About this role
IT Support Associate II providing remote end-user support across multiple OS platforms, handling IT equipment and ticketing workflows for Davenport operations.
Key Responsibilities
- Allocate, maintain and troubleshoot IT equipment
- Handle support requests and procedures
- Assist in training new hires
- Continuous learning of new technologies
- Support customers across multiple buildings and remotely
Technical Overview
Supports Windows, Mac, and Linux environments; leverages ticketing systems and remote troubleshooting to maintain user productivity.
Ideal Candidate
An entry- to mid-level IT support specialist capable of providing remote troubleshooting across Windows, Mac, and Linux environments, with strong customer service and ticketing skills.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Preferred
Industry & Role
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