Position Details

Type Not Specified

Experience entry

Exp. Years 1+ years

Education Not specified

Category IT Support & Helpdesk

About this role

Support Associate II will provide technical support for Whole Foods and Amazon infrastructure, troubleshooting hardware and software issues across multiple platforms, ensuring system performance and security.

Key Responsibilities

Address incident tickets
Support hardware and software
Troubleshoot across platforms
Maintain system security
Assist junior team members

Technical Overview

The role involves supporting Windows, Mac, and Linux operating systems, managing incident tickets, and maintaining system security, with optional certifications like CompTIA and Cisco.

Ideal Candidate

The ideal candidate is an entry-level IT support associate with 1+ years of experience supporting Windows, Mac, or Linux systems. They excel in troubleshooting, customer service, and are familiar with industry certifications like CompTIA A+ and Cisco CCNA.

Must-Have Skills

Experience troubleshooting computer systemsSupport experience with WindowsMacor LinuxCustomer service skills

Nice-to-Have Skills

CompTIA A+CompTIA Network+Cisco/CCNALinux (Redhat)Microsoft hardwareAWS certifications

Tools & Platforms

WindowsMacLinuxPrintersApplication software

Required Skills

troubleshootingWindows supportMac supportLinux supportcustomer serviceincident ticketshardware supportsoftware supportvulnerability managementAWS

Hard Skills

WindowsMacLinuxTroubleshootingHardware supportSoftware supportVulnerability managementIncident managementSystem analysisCustomer service

Soft Skills

Customer serviceCommunicationProblem-solvingTeamworkAdaptabilityCollaboration

Certifications

Preferred

CompTIA A+CompTIA Network+Cisco/CCNALinux (Redhat)AWS

Industry & Role

Industry Retail / Grocery

Job Function Providing technical support for grocery and corporate infrastructure

Role Subtype Help Desk L1

Tech Domains Windows Support, Mac Support, Linux Support

Keywords for Your Resume

IT supporthelp desktroubleshootingWindows supportMac supportLinux supportcustomer serviceincident ticketssystem analysishardware supportsoftware supportvulnerability managementAWSCompTIA A+CiscoCCNARedhat LinuxWindowsMacLinux

Deal Breakers

Lack of troubleshooting experience, No support experience with Windows, Mac, or Linux, No customer service skills

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IT Support Associate II, Workplace and Back Office Technology Support

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