Position Details
About this role
This role involves providing onsite IT support, managing hardware and software issues, imaging devices, and supporting end-user needs in Tampa, FL.
Key Responsibilities
- Handle end-user support requests
- Perform hardware repairs and OS imaging
- Support network and server issues
- Manage IT assets using ServiceNow
- Troubleshoot desktop and device problems
Technical Overview
The position requires hands-on support for desktops, laptops, servers, and network devices, with experience in OS imaging, asset management, and troubleshooting Windows and Mac OS environments.
Ideal Candidate
The ideal candidate is an entry-level IT support technician with 3+ years of experience in helpdesk and deskside support, proficient in Windows and Mac OS, with knowledge of network troubleshooting and asset management. They should be capable of handling end-user issues onsite in Tampa.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of onsite support experience, No experience with ServiceNow, Unwillingness to work on-site in Tampa
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