✦ Luna Orbit — IT Support & Helpdesk

IT Support Eng II - AMZ10909.8

at Amazon.com

📍 US, WI, Madison Unknown 💰 $60K – $60K USD / year Posted March 17, 2026
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Position Details

Salary $60K – $60K USD / year
Type Full-Time
Experience entry
Exp. Years 1 year
Education Bachelor's in Computer Science or related field
Category IT Support & Helpdesk

About this role

This role involves providing technical support for IT infrastructure, troubleshooting issues, and collaborating with internal teams to ensure system availability.

Key Responsibilities

  • Troubleshooting IT problems
  • Planning and coordinating CMs
  • Collaborating with teams
  • Leading improvement efforts
  • Maintaining infrastructure

Technical Overview

The position requires experience with client/server/network support, troubleshooting in high availability environments, and familiarity with Microsoft, Linux, and Cisco IOS systems.

Ideal Candidate

The ideal candidate is an entry-level IT support professional with at least 1 year of experience in client, server, and network support, capable of troubleshooting complex issues and collaborating with internal teams.

Must-Have Skills

Troubleshooting difficult IT problemsClientserverand network service deliveryIT systems experienceNetworking concepts (DNSDHCPSSLOSI ModelTCP/IP)Microsoft AdministrationLinux AdministrationCisco IOSTroubleshooting in high availability environmentPC repair and deployment

Tools & Platforms

Microsoft AdministrationLinuxCisco IOS

Required Skills

TroubleshootingClient supportServer supportNetwork service deliveryDNSDHCPSSLOSI ModelTCP/IPMicrosoft AdministrationLinux AdministrationCisco IOSHigh availability troubleshootingPC repair

Hard Skills

TroubleshootingClient serviceServer supportNetwork service deliveryIT systemsDNSDHCPSSLOSI ModelTCP/IPMicrosoft AdministrationLinux AdministrationCisco IOSTroubleshooting in high availability environmentPC repair

Soft Skills

Problem-solvingCollaborationCommunicationLeadershipTrainingProcess improvement

Industry & Role

Industry E-commerce
Job Function IT support and infrastructure troubleshooting
Role Subtype Help Desk L1

Keywords for Your Resume

IT supportHelp DeskTroubleshootingClient supportNetwork supportServer supportIT systemsDNSDHCPSSLTCP/IPMicrosoft AdministrationLinux AdministrationCisco IOSHigh availability troubleshootingPC repairclient supportnetwork supportserver support

Deal Breakers

Lack of troubleshooting experience, No IT support experience, No relevant certifications, Unwillingness to work on-site

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