Position Details

Type Not Specified

Experience mid

Exp. Years 5-7+ years

Education Not specified

Category IT Support & Helpdesk

About this role

This role involves providing technical support across multiple platforms, automating support workflows, and improving operational efficiency for a fast-growing tech company.

Key Responsibilities

Support end-users across devices
Troubleshoot hardware and software issues
Automate repetitive tasks
Support onboarding/offboarding
Collaborate with IT engineering

Technical Overview

The technical environment includes macOS, ChromeOS, iOS, Android, Google Workspace, Slack, with scripting in Bash and Python for automation.

Ideal Candidate

The ideal candidate has 5-7+ years of hands-on IT support experience, especially with macOS and Google Workspace, and is skilled in troubleshooting and scripting. They are excellent communicators with a service-oriented mindset.

Must-Have Skills

5-7+ years IT supportmacOS supportGoogle Workspace administrationSlack administrationTroubleshooting skills

Nice-to-Have Skills

Support for ChromeOSiOSAndroidExperience with scripting (BashPython)Support for AV systems and conference rooms

Tools & Platforms

Google WorkspaceSlackGitHubAtlassian

Required Skills

macOSChromeOSiOSAndroidGoogle WorkspaceSlackSupportTroubleshootingDevice ManagementScriptingBashPython

Hard Skills

macOSChromeOSiOSAndroidGoogle WorkspaceSlackSupportTroubleshootingDevice ManagementScriptingBashPython

Soft Skills

CommunicationProblem-SolvingCustomer ServiceTroubleshootingMethodicalPersistent

Industry & Role

Industry Technology

Job Function Provide technical support and operational improvements for IT infrastructure

Keywords for Your Resume

IT Support EngineermacOSChromeOSiOSAndroidGoogle WorkspaceSlackSupportTroubleshootingDevice ManagementScriptingBashPythonIT Support

Deal Breakers

Less than 5 years of support experience, Lack of experience with macOS or Google Workspace, No scripting skills (Bash, Python)

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