Position Details

Salary $62K – $65K USD / year

Type Not Specified

Experience entry

Exp. Years Entry level

Education Not specified

Category IT Support & Helpdesk

About this role

A remote IT support engineer role providing technical support, troubleshooting, and customer service for client environments, primarily in MSP settings.

Key Responsibilities

Provide technical support
Troubleshoot client issues
Manage Active Directory and Office 365
Support virtualization
Maintain documentation

Technical Overview

Supports Active Directory, Office 365, Windows Server, virtualization, and remote access technologies, ensuring smooth client operations.

Ideal Candidate

The ideal candidate is an entry-level IT support engineer with experience in Active Directory, Office 365, and Windows Server, capable of troubleshooting and providing remote technical support with excellent customer service skills.

Must-Have Skills

Technical supportTroubleshootingActive DirectoryOffice 365Windows Server

Nice-to-Have Skills

Virtualization technologiesVMwareHyper-VNetwork support

Tools & Platforms

Active DirectoryOffice 365VMwareHyper-V

Required Skills

Active DirectoryOffice 365Windows ServerVPNsRemote accessVirtualizationVMwareHyper-VTroubleshootingHardware and software support

Hard Skills

Active DirectoryOffice 365Windows ServerVPNsRemote accessVirtualizationVMwareHyper-VTroubleshootingHardware and software support

Soft Skills

Customer serviceCommunicationProblem-solvingTeam collaborationDocumentation

Industry & Role

Industry IT Services

Job Function IT support and helpdesk services

Role Subtype IT Support Engineer

Tech Domains Active Directory, Microsoft 365, Windows Server, Virtualization, VMware, Hyper-V

Keywords for Your Resume

IT Support EngineerActive DirectoryOffice 365Windows ServerVPNVirtualizationVMwareHyper-VTroubleshootingCustomer serviceRemote supportIT supportHelp deskTechnical supportRemoteNetwork supportit support engineeractive directoryoffice 365windows servervpnvirtualizationvmwarehyper-vtroubleshootingcustomer service

Deal Breakers

Lack of support experience, No experience with Active Directory or Office 365, Inability to work remotely

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile