✦ Luna Orbit — IT Support & Helpdesk

IT Support Engineer - Helpdesk ServiceDesk (Work from home)

at EasyITGuys

📍 Anywhere Remote Posted March 06, 2026
Apply Now → ← Browse All Jobs

Position Details

Type Full-Time
Experience mid
Exp. Years 3+ years
Education Not specified
Category IT Support & Helpdesk

About this role

This role provides remote first-level support to clients, troubleshooting Windows and network issues, and assisting with desktop imaging and documentation.

Key Responsibilities

  • Resolve client issues
  • Support Windows OS
  • Troubleshoot network
  • Create KB articles
  • Assist Level I technicians

Technical Overview

Supports Windows 10-11, MS Office, EntraID, and basic network troubleshooting including LAN, WAN, wireless, and VPN in a remote help desk environment.

Ideal Candidate

The ideal candidate is a mid-level Help Desk engineer with 3+ years of experience, proficient in Windows OS, MS Office, and network troubleshooting. They should excel in customer service and be comfortable working remotely supporting end users.

Must-Have Skills

Help Desk experienceWindows OSMS OfficeNetwork troubleshootingVPN

Nice-to-Have Skills

GreenPagesKB articlesCustomer communication

Tools & Platforms

Windows 10-11MS OfficeOutlookVisioPowerPointProjectM365EntraID

Required Skills

Help Desk experienceWindows 10-11MS OfficeOutlookVisioPowerPointProjectM365EntraIDNetwork troubleshootingLANWANWirelessVPNDesktop imaging

Hard Skills

Windows 10-11MS OfficeOutlookWordExcelPowerPointVisioProjectM365EntraIDNetwork troubleshootingLANWANWirelessVPNDesktop imaging

Soft Skills

Customer serviceCommunicationTeamworkProblem-solvingTime management

Industry & Role

Industry IT Services, Cybersecurity
Job Function Remote help desk support and client issue resolution

Keywords for Your Resume

Help Desk EngineerRemoteWindows 10-11MS OfficeOutlookVisioPowerPointProjectM365EntraIDNetwork troubleshootingLANWANWirelessVPNDesktop imagingCustomer serviceHelp Desk experienceKB articlesTeamworkTime managementTroubleshooting

Deal Breakers

Less than 3 years Help Desk experience, No experience with Windows 10-11 or MS Office, Lack of remote support experience

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile