About this role
IT support engineer providing afterhours remote helpdesk support for One Medical, handling Windows server and client OS issues across a distributed workforce.
Key Responsibilities
- Deliver exceptional IT support to One Medical employees
- Resolve IT requests via phone, chat, and ticketing
- Configure hardware/software on Windows, Mac, and Chrome OS
- Ensure HIPAA and security standards are followed
- Maintain knowledge base and documentation
Technical Overview
End-user and infrastructure support focusing on Windows Server, AD, SCCM, networking fundamentals, and HIPAA-compliant operations; remote ticketing and knowledge base.
Ideal Candidate
An entry-level IT support engineer with 1+ years of Windows Server experience, strong troubleshooting, and excellent communication for supporting One Medical’s distributed teams.
Must-Have Skills
1+ years of Windows Server technologies: ADDFSPrint ServicesSCCM experience2+ years of troubleshooting in a multi-user high availability environment2+ years of PC repairtroubleshootingdeployment and liquidation experience2+ years of IT clientserverand network service delivery experience2+ years of networking (DNSDHCPSSLOSI Modeland TCP/IP) experience2+ years of corporate setting WindowsMac or Linux Operating systems support experience2+ years of supporting and maintaining a corporate network environment experienceHigh school or equivalent diploma
Nice-to-Have Skills
2+ years of computer networking experienceExperience supporting video conference and teleconference equipment
Tools & Platforms
Microsoft Windows ServerActive DirectoryDFSPrint ServicesSCCMDNSDHCPSSLTCP/IP
Required Skills
Windows Server technologies: ADDFSPrint ServicesSCCM; Troubleshooting in HA environments; PC repair; IT client/server/network; DNSDHCPSSLTCP/IP; Windows/Mac/Linux support; HIPAA
Hard Skills
Windows Server technologies: ADDFSPrint ServicesSCCMTroubleshooting in multi-user high availability environmentPC repairtroubleshootingdeploymentIT clientserverand network service deliveryNetworking (DNSDHCPSSLOSI ModelTCP/IP)WindowsMac or Linux operating systems support in corporate environmentCorporate network environment supportHIPAA regulations
Soft Skills
communicationcustomer servicetime managementattention to detailteam collaboration
Keywords for Your Resume
it support engineerafterhoursone medicalremotewindows serveractive directorydfsprint servicessccmtroubleshootinghigh availabilitypc repairdeploymentdnsdhcpssltcp/iphipaaremote supportticketing systemnetworking
Deal Breakers
Must be able to work afterhours, Must have 1+ years Windows Server experience, Must be able to manage multiple priorities in a remote role
Get matched to jobs like this
Luna finds roles that fit your skills and career goals — no endless scrolling required.
Create a Free Profile