✦ Luna Orbit — IT Support & Helpdesk

IT Support Engineer - Work from Home Tech Support Jobs

at The Elite Job

📍 Malaysia Onsite Posted March 18, 2026
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Position Details

Type Not Specified
Experience mid
Exp. Years 2+ years
Education Bachelor's degree in Computer Science, Information Technology, or a related field
Category IT Support & Helpdesk

About this role

Provides technical support for end-users across hardware, software, and network issues, ensuring system reliability and user satisfaction in a Malaysian environment.

Key Responsibilities

  • Troubleshoot hardware/software issues
  • Support end-users
  • Manage support tickets
  • Provide remote support
  • Ensure system security

Technical Overview

Mid-level IT support role involving troubleshooting across Windows, macOS, Linux, networking, and remote support tools, with certifications like CompTIA A+.

Ideal Candidate

A technically skilled IT support engineer with at least 2 years of experience, proficient in troubleshooting Windows, macOS, and Linux systems, with certifications like CompTIA A+ and Network+. Capable of providing remote and onsite support in a fast-paced environment.

Must-Have Skills

Troubleshooting hardware and softwareRemote supportCustomer communicationTicketing systems

Nice-to-Have Skills

CertificationsNetwork knowledgeSystem monitoring

Tools & Platforms

ZendeskJiraServiceNow

Required Skills

Troubleshooting hardware and softwareremote supportcustomer communicationticketing systems

Hard Skills

WindowsmacOSLinuxNetworkingTroubleshootingRemote supportTicketing systemsSoftware installationSystem monitoringSecurity

Soft Skills

Problem-solvingCommunicationTeamworkOrganizational skillsIndependence

Certifications

Required

CompTIA A+Network+Microsoft Certified: Modern Desktop Administrator

Industry & Role

Industry Technology
Job Function Deliver comprehensive IT support and troubleshooting services
Role Subtype Help Desk L2
Tech Domains Windows, macOS, Linux, Networking

Keywords for Your Resume

IT support engineerhelp deskremote supporttroubleshootinghardwaresoftwareticketing systemnetworkingsystem monitoringcertificationssupport specialistIT supportJiraServiceNowZendeskcustomer communicationticketing systems

Deal Breakers

Lack of troubleshooting experience, No relevant certifications, Inability to support multiple OS platforms, Poor communication skills

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