✦ Luna Orbit — IT Support & Helpdesk

IT Support Engineer - Work from Home Tech Support Jobs

at The Elite Job

📍 Anywhere Remote Posted March 10, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years 2+ years
Education Bachelor's in Computer Science, Information Technology, or related field
Category IT Support & Helpdesk

About this role

Remote IT support engineer role providing technical assistance across multiple operating systems and network environments.

Key Responsibilities

  • Troubleshoot hardware/software issues
  • Support Windows, macOS, Linux
  • Manage network connectivity
  • Use ticketing systems for issue tracking
  • Provide remote technical support

Technical Overview

Supports Windows, macOS, Linux, LAN/WAN, DNS, VPN, firewalls, and uses ticketing and remote support tools for troubleshooting.

Ideal Candidate

The ideal candidate is a mid-level IT support engineer with at least 2 years of experience supporting Windows, macOS, and Linux systems. They should be familiar with networking concepts, ticketing tools, and remote support, capable of troubleshooting complex issues efficiently.

Must-Have Skills

Proven experience as an IT Support Engineer or similar roleKnowledge of WindowsmacOSLinuxFamiliarity with LAN/WANDNSVPNsfirewallsTroubleshooting skillsExperience with ticketing systemsRemote support experience

Nice-to-Have Skills

Certifications like CompTIA A+Network+Microsoft Certified: Modern Desktop AdministratorExperience working remotely

Tools & Platforms

ZendeskJiraServiceNowWindowsmacOSLinux

Required Skills

WindowsmacOSLinuxLANWANDNSVPNFirewallsTroubleshootingTicketing systemsRemote support tools

Hard Skills

WindowsmacOSLinuxLANWANDNSVPNFirewallsTroubleshootingSoftwareHardwareTicketing systemsRemote support tools

Soft Skills

Problem-solvingCommunicationCustomer serviceOrganizational skillsTime management

Certifications

Preferred

CompTIA A+Network+Microsoft Certified: Modern Desktop Administrator

Industry & Role

Industry Technology
Job Function Deliver remote technical support and network troubleshooting for end-users

Keywords for Your Resume

IT Support EngineerWindowsmacOSLinuxLANWANDNSVPNFirewallsTroubleshootingTicketing systemsRemote supportCustomer serviceTechnical supportHelpdeskSupport technician

Deal Breakers

Lack of proven experience in IT support roles, No remote work experience, No familiarity with ticketing or remote support tools

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