Position Details

Type Not Specified

Experience mid

Exp. Years 3+ years

Education Not specified

Category IT Support & Helpdesk

About this role

IT Support Field Technician provides on-site IT support for SMB clients across Central Florida, diagnosing and repairing desktops, laptops, printers, and networks, and supporting Microsoft 365 and Google Workspace environments.

Key Responsibilities

Travel to client sites to diagnose, repair, and maintain IT equipment
Install and configure operating systems, software, and peripheral devices
Troubleshoot across Windows, macOS, and basic networking
Support Microsoft 365 and Google Workspace environments
Document service calls and resolutions using a ticketing system

Technical Overview

Tech scope includes Windows and macOS environments, basic networking, Microsoft 365 and Google Workspace, ticketing systems, and remote support tools; field-based with local travel.

Ideal Candidate

The ideal candidate is an IT field technician with 3+ years in on-site IT support, strong problem solving and customer communication, able to manage Windows and macOS environments and support Microsoft 365/Google Workspace.

Must-Have Skills

None listed

Required Skills

3+ years hands-on IT support; Windows and macOS; Microsoft 365; Google Workspace; ticketing systems; remote support tools; ability to travel; client communication; independent work

Industry & Role

Industry IT Services

Job Function Provide field IT support for SMB clients with onsite visits and remote support

Role Subtype Field Technician

Tech Domains Microsoft 365, Google Cloud Platform, Networking / TCP-IP

Keywords for Your Resume

IT Support Field TechnicianWindowsmacOSMicrosoft 365Google WorkspaceEmail configurationSecurity settingsTicketing systemRemote support toolsOn-siteField workSMB clientsClient-facingTravelMicrosoft 365 AdminGoogle Workspace Adminit support field technicianwindowsmacosmicrosoft 365google workspaceemail configurationsecurity settingsticketing systemremote support toolson-site

Deal Breakers

Must be able to travel to client sites regularly, Must have valid Florida driver’s license

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