Position Details
About this role
This role involves providing technical support for hardware, software, and network issues on-site in Tampa, ensuring system security and user account management, and maintaining documentation.
Key Responsibilities
- Provide frontline IT support
- Diagnose and resolve hardware, software, and network issues
- Manage user accounts and permissions
- Troubleshoot network connectivity and printer issues
- Document solutions and update knowledge base
Technical Overview
The technical environment includes Windows operating systems, Active Directory, firewall and network configuration, PowerShell scripting, and support ticketing tools.
Ideal Candidate
The ideal candidate is a mid-level IT support professional with at least 2 years of experience in troubleshooting hardware, software, and network issues, with strong knowledge of Active Directory, firewall configuration, and customer service skills. They should be customer-oriented, able to work on-site in Tampa, and capable of managing support tickets efficiently.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
No experience with Microsoft Networks, Lack of customer service skills, Unwilling to work on-site in Tampa, No troubleshooting experience, No knowledge of Active Directory
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