✦ Luna Orbit — IT Support & Helpdesk

IT Support Services II-Help Desk

at Courser

📍 Miami Lakes, FL Onsite Posted March 07, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years 3-5 years
Education Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
Category IT Support & Helpdesk

About this role

This role involves providing advanced technical support for IT systems, hardware, and networks, ensuring smooth operation and resolving complex issues.

Key Responsibilities

  • Provide tier II support
  • Diagnose and resolve complex issues
  • Manage IT systems and networks
  • Mentor junior staff
  • Participate in IT projects

Technical Overview

Supports Windows Server, Linux, macOS, and cloud environments, manages helpdesk and ticketing systems like ConnectWise, ServiceNow, JIRA, and Zendesk.

Ideal Candidate

The ideal candidate is an experienced IT support professional with 3+ years of experience providing tier II support for hardware, software, and network issues. They are familiar with ticketing systems like ConnectWise and have strong troubleshooting and customer service skills.

Must-Have Skills

Technical SupportTroubleshootingApplication SupportHardware SupportNetwork SupportHelpdesk SystemsTicketing Systems

Nice-to-Have Skills

ConnectWiseMicrosoft CertificationsNetwork+Security+Cloud Environments

Tools & Platforms

ConnectWiseServiceNowJIRAZendesk

Required Skills

Technical SupportTroubleshootingApplication SupportHardware SupportNetwork SupportWindows ServerLinuxmacOSHelpdesk SystemsTicketing SystemsTCP/IPDNSDHCPVPNConnectWiseServiceNowJIRAZendesk

Hard Skills

Technical SupportTroubleshootingApplication SupportHardware SupportNetwork SupportWindows ServerLinuxmacOSCloud EnvironmentsHelpdesk SystemsTicketing SystemsNetwork ConceptsTCP/IPDNSDHCPVPN

Soft Skills

Customer ServiceCommunicationMentoringProblem-solvingTeamworkTime Management

Certifications

Preferred

CompTIA A+CompTIA Network+Microsoft Certifications

Industry & Role

Industry Information Technology
Job Function Deliver advanced technical support for IT systems, hardware, and networks

Keywords for Your Resume

Technical SupportTroubleshootingApplication SupportHardware SupportNetwork SupportWindows ServerLinuxmacOSHelpdesk SystemsTicketing SystemsNetwork ConceptsTCP/IPDNSDHCPVPNConnectWiseServiceNowJIRAZendeskCustomer ServiceMentoringTeamworkTime ManagementMicrosoft CertificationsCompTIA A+CompTIA Network+Security+Cloud Environments

Deal Breakers

Lack of experience with ConnectWise or similar tools, No relevant certifications or experience in IT support, Unwillingness to work on-site in Miami Lakes, FL

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