Must-Have Skills
3-5 years of experience in IT support or system administrationExperience with WindowsmacOSLinuxKnowledge of networking conceptsExperience with helpdesk and ticketing systemsExcellent problem-solving skillsStrong communication skills
Nice-to-Have Skills
ConnectWiseCertifications such as CompTIA A+Network+MCSEExperience with AWSAzureVirtualization technologies like VMwareHyper-VIT security practices
Tools & Platforms
ServiceNowJIRAZendeskConnectWiseAWSAzureVMwareHyper-V
Hard Skills
Active DirectoryWindowsmacOSLinuxMobile DevicesTicketing SystemsServiceNowJIRAZendeskNetworkingTCP/IPDNSDHCPVPNRemote TroubleshootingSystem AdministrationIT Support
Soft Skills
Problem-solvingCommunicationInterpersonal SkillsCustomer ServiceTroubleshootingMentoringTeamworkTime Management
Certifications
Preferred
CompTIA A+Network+Microsoft Certified Solutions Expert
Keywords for Your Resume
Active DirectoryWindowsmacOSLinuxTicketing SystemsServiceNowJIRAZendeskTroubleshootingIT SupportSystem AdministrationAWSAzureVMwareHyper-VCertifications
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