Position Details

Type Not Specified

Experience mid

Exp. Years 5+ years

Education Bachelor’s degree in Computer Science, Information Technology, or a related field

Category IT Support & Helpdesk

About this role

This role involves managing IT support operations across Azure tenants, ensuring compliance with cybersecurity standards, and implementing ITIL best practices for government contracts.

Key Responsibilities

Manage Azure tenants
Implement ITIL processes
Develop KPIs
Coordinate support teams
Ensure cybersecurity compliance

Technical Overview

Supports Azure Active Directory, manages help desk KPIs, handles incident/problem/change management, and ensures cybersecurity compliance.

Ideal Candidate

The ideal candidate is an experienced IT Help Desk Manager with over 5 years managing Azure tenants and implementing ITIL best practices in a government or enterprise setting, with strong leadership and cybersecurity knowledge.

Must-Have Skills

5+ years of experience in IT help desk managementExperience managing Azure tenantsKnowledge of ITIL best practicesExperience in government contracting environmentFamiliarity with cybersecurity standards

Nice-to-Have Skills

ITIL certificationsAdvanced knowledge of Azure Active DirectoryFamiliarity with NISTCMMC standards

Tools & Platforms

Azure Active DirectoryMicrosoft 365ticketing systemsAzure tenants

Required Skills

Azure Active DirectoryITILincident managementproblem managementchange managementcybersecurity standardsKPI developmentticketing systemscloud environments

Hard Skills

IT help desk managementAzure Active Directorytenant configurationsITILincident managementproblem managementchange managementcybersecurity standardsKPI developmentticketing systemscloud environmentsMicrosoft 365

Soft Skills

leadershipteam managementcommunicationcollaborationproblem-solvingperformance evaluation

Certifications

Preferred

ITIL FoundationITIL Practitioner

Industry & Role

Industry Government/Public Sector, Cloud & Infrastructure

Job Function Lead IT help desk operations in a government contracting environment with a focus on Azure and cybersecurity

Keywords for Your Resume

Deal Breakers

Less than 5 years of help desk management experience, No experience with Azure Active Directory, Lack of knowledge of ITIL processes, No experience in government or cybersecurity standards

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IT Support Services Manager

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