Position Details

Type Full-Time

Experience entry

Exp. Years 1-2 years

Education Associate's degree from an accredited college or university, or current enrollment in an IT-related degree program

Category IT Support & Helpdesk

About this role

Supports live event operations by providing on-site technical assistance, troubleshooting network and hardware issues, and managing IT inventory. Requires experience in help desk and network environments.

Key Responsibilities

Technical support for live events
Network and hardware troubleshooting
IT inventory management
Customer service
On-site support

Technical Overview

Provides technical support using Windows, Citrix, and Azure platforms, troubleshooting hardware and network issues, and maintaining IT inventory for event venues.

Ideal Candidate

The ideal candidate is an entry-level IT support technician with 1-2 years experience in help desk and network environments, familiar with Windows, Citrix, and Azure. They should be organized, customer-focused, and capable of on-site technical support.

Must-Have Skills

Experience in Help Desk or network environmentsAssociate degree or current enrollment in IT-related program1-2 years of related experience

Nice-to-Have Skills

CitrixMicrosoftAzureNetwork switch installationHardware repair

Tools & Platforms

Microsoft OfficeCitrixAzure

Required Skills

Help Desknetwork environmentsEthernetWindowsMicrosoft OfficeCitrixAzurehardware troubleshootingIT inventory management

Hard Skills

Network cablesEthernetHelp DeskWindowsMicrosoft OfficeCitrixAzureNetwork supportHardware troubleshootingIT inventory management

Soft Skills

Customer serviceCommunicationTroubleshootingOrganizationSelf-starter

Industry & Role

Industry Event Services

Job Function Deliver on-site IT technical support for event operations

Role Subtype Help Desk L2

Tech Domains Microsoft 365, Azure, Windows, Citrix

Keywords for Your Resume

IT supportHelp Desknetwork environmentsEthernetWindowsMicrosoft OfficeCitrixAzurehardware troubleshootingIT inventorycustomer serviceorganizationself-starteron-sitefull-timeentry levelnetwork supporthardware repair

Deal Breakers

Lack of help desk or network support experience, No associate degree or current enrollment in IT program, No on-site work capability

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IT Support Specialist

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