Position Details

Salary $98K – $120K USD / year

Type Full-Time

Experience entry

Exp. Years Not specified

Education Not specified

Category IT Support & Helpdesk

About this role

Provide technical support to remote end-users, troubleshooting hardware/software on Windows, macOS, and Linux; manage user accounts; support networking tasks; utilize ServiceNow/Jira/BMC Remedy for ticketing.

Key Responsibilities

Deliver prompt and effective technical support to end-users across Windows and macOS
Manage computer systems (Windows, Linux, macOS)
Support networking tasks (LAN, VPN, firewall)
Assist with desktop support and user accounts via ServiceNow/Jira/BMC Remedy
Document incidents and resolutions

Technical Overview

Supports Windows, macOS, and Linux environments; handles LAN, VPN, firewall configurations; uses BMC Remedy, ServiceNow, Jira for incident management; emphasizes strong communication and multitasking.

Ideal Candidate

The ideal candidate is an experienced IT support specialist proficient across Windows, macOS, and Linux, with hands-on experience using ServiceNow or Jira. They should handle end-user support in a remote, fast-paced environment and communicate clearly with non-technical users.

Must-Have Skills

Proven experience in technical support rolesExperience with WindowsmacOSLinuxFamiliarity with ServiceNow or JiraExcellent communication skillsAbility to manage multiple priorities efficiently

Tools & Platforms

BMC RemedyServiceNowJiraMicrosoft 365

Required Skills

it support specialistwindowsmacoslinuxlanvpnfirewallbmc remedyservicenowjiramicrosoft 365troubleshootingend user supportdesktop supportuser account managementnetworkingticketing systemscommunication

Hard Skills

WindowsmacOSLinuxLANVPNFirewallBMC RemedyServiceNowJiraMicrosoft 365

Soft Skills

communicationproblem-solvingmultitaskingtime managementteamwork

Industry & Role

Industry Consulting

Job Function Deliver remote IT support and maintain the organization’s IT infrastructure

Role Subtype IT Support Specialist

Tech Domains Windows, macOS, Linux, Networking / TCP-IP, VPN, ITSM / ServiceNow, Jira, Microsoft 365, Desktop Support

Keywords for Your Resume

it support specialistremotewindowsmacoslinuxlanvpnfirewallbmc remedyservicenowjiramicrosoft 365troubleshootingend user supportdesktop supportuser account managementnetworkingticketing systemscommunication

Deal Breakers

No proven experience in technical support, Lack of familiarity with ServiceNow or Jira, Poor communication or multitasking skills

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