Position Details

Type Full-Time

Experience entry

Exp. Years Associate or bachelor’s degree

Education Associate or bachelor’s degree in computer science or related field

Category IT Support & Helpdesk

About this role

Provides technical support and software development assistance to staff, supporting Windows environments, web technologies, and network infrastructure in a nonprofit setting.

Key Responsibilities

Assist in software development
Troubleshoot technical issues
Support hardware upgrades
Maintain network monitoring
Install VoIP telephones

Technical Overview

Supports Windows 10, 11, Windows Server, Active Directory, VMware, and web development tools. Handles troubleshooting, hardware/software upgrades, and network monitoring.

Ideal Candidate

The ideal candidate is an entry-level IT support specialist with proficiency in Windows operating systems, Microsoft Office 365, and web development technologies such as HTML5, CSS3, and JavaScript. They should have strong customer service skills and experience with LAN/WAN networking and virtualization.

Must-Have Skills

Proficient in Windows 1011and Windows ServerKnowledge of VM design and deployment using VMWareProficient in Microsoft Office 365 and related productsKnowledge of HTML5CSS3Visual StudioASP.netVB.netJavaScriptC#BootstrapLAN/WAN networking experienceKnowledge of Microsoft SQL and Azure

Nice-to-Have Skills

Adobe Cloud including Photoshop and AcrobatKnowledge of Cisco MerakijQueryAngularReact

Tools & Platforms

Windows 10Windows 11Windows ServerActive DirectoryMicrosoft Office 365SharePointAdobe CloudPhotoshopAcrobatHTML5CSS3Visual StudioASP.netVB.netJavaScriptC#BootstrapjQueryAngularReactMicrosoft SQLAzureVMWareVoIP

Required Skills

Windows 10Windows 11Windows ServerActive DirectoryDNSVMWareMicrosoft Office 365SharePointAdobe CloudPhotoshopAcrobatHTML5CSS3Visual StudioASP.netVB.netJavaScriptC#BootstrapjQueryAngularReactMicrosoft SQLAzureVoIP

Hard Skills

Windows 10Windows 11Windows ServerActive DirectoryDNSVMWareMicrosoft Office 365AccessSharePointAdobe CloudPhotoshopAcrobatHTML5CSS3Visual StudioASP.netVB.netJavaScriptC#BootstrapjQueryAngularReactMicrosoft SQLAzureVoIP

Soft Skills

Customer serviceTroubleshootingTeamworkProblem-solvingCommunication

Industry & Role

Industry Nonprofit/Legal

Job Function IT support specialist

Keywords for Your Resume

Deal Breakers

Lack of experience with Windows and virtualization, No proficiency in web development tools, Unwillingness to work onsite

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile

IT Support Specialist

Get matched to jobs like this