Position Details

Type Not Specified

Experience mid

Exp. Years Not specified

Education Not specified

Category IT Support & Helpdesk

About this role

Provides technical support for laboratory and clinical systems, troubleshooting hardware and software issues, and managing tickets to ensure service levels are met.

Key Responsibilities

Provide technical support in Windows environment
Troubleshoot hardware and software issues
Manage ticket lifecycle
Maintain infrastructure support
Ensure SLA compliance

Technical Overview

Supports Windows-based systems, manages tickets, and maintains infrastructure support in a healthcare diagnostics setting.

Ideal Candidate

The ideal candidate is an entry to mid-level IT support specialist with experience in Windows environments, troubleshooting, and ticket management. They should be capable of providing high-quality technical support and working collaboratively with cross-functional teams.

Must-Have Skills

Technical support in Windows environmentTroubleshootingTicket lifecycle management

Nice-to-Have Skills

Network supportBasic infrastructure supportProject participation

Tools & Platforms

Ticketing systemsServiceNowEnterprise Technology Services

Required Skills

WindowsTroubleshootingTicket managementService Level AgreementsNetwork supportSystem supportTechnical supportCustomer service

Hard Skills

WindowsTroubleshootingNetwork SupportSystem SupportTicket ManagementService Level AgreementsKubernetesSystem Infrastructure

Soft Skills

Problem-solvingCommunicationTeamworkCustomer ServiceAdaptability

Industry & Role

Industry Healthcare IT, Medical Devices, Diagnostics

Job Function IT support and infrastructure management in a healthcare diagnostics environment

Keywords for Your Resume

IT Support SpecialistWindowsTroubleshootingNetwork supportTicket managementService Level AgreementsKubernetesSystem infrastructureTechnical supportCustomer serviceSystem supportIT supportInfrastructure support

Deal Breakers

Lack of experience in Windows troubleshooting, No experience with ticket lifecycle management, Unwillingness to work onsite in Southfield, MI

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