Position Details

Type Full-Time

Experience entry

Exp. Years 1-2 years

Education Bachelor's degree, or combination of school with 1-2 years of experience in relevant role

Category IT Support & Helpdesk

About this role

IT Support Specialist on-site in Fort Lauderdale supporting hardware, software, and ERP-related systems. This role involves installing software, supporting end users, and coordinating with other IT teams to maintain productive operations.

Key Responsibilities

Support service personnel in installation of hardware and peripheral components on user's premises
Load specified software packages into computers
Verify system operation through commands and feedback
Provide instructions to team on equipment usage and maintenance
Respond to client inquiries concerning systems operation and diagnose problems

Technical Overview

Technical scope includes Office 365, Windows environments, and Quantum ERP with on-site hardware/software support. Emphasis on user support, troubleshooting, and IT-problem resolution in a global context.

Ideal Candidate

The ideal candidate is an IT support specialist with 1-2 years of experience, capable of on-site hardware/software support. They should be proficient with Office 365 and Windows, and have some exposure to Quantum ERP, with strong communication and customer-service orientation.

Must-Have Skills

Bachelor's degreeor combination of school with 1-2 years of experience in relevant roleExperience with Office 365 and maintenance of Microsoft WindowsAbility to communicate and collaborate with team members

Nice-to-Have Skills

Experience with Quantum ERPMultinational/global organization experience

Tools & Platforms

Office 365Microsoft WindowsQuantum ERP

Required Skills

Office 365Microsoft WindowsQuantum ERPhardware installationbasic networkingtroubleshootingon-site support

Hard Skills

Office 365Microsoft WindowsQuantum ERPHardware installationPeripheral devicesSoftware installationTroubleshootingOn-site support

Soft Skills

CommunicationCollaborationTeamworkCustomer serviceProfessional demeanor

Industry & Role

Industry Technology

Job Function Provide on-site IT support to ensure hardware/software operates effectively for the organization

Role Subtype IT Support Specialist

Tech Domains Microsoft 365, Windows Server, Quantum ERP

Keywords for Your Resume

it support specialistga telesisfort lauderdaleoffice 365windowsquantum erphelp deskcustomer servicetroubleshootinghardwareon-sitedesktop supportnetworkcommunicationteamworkmicrosoft officeOffice 365WindowsQuantum ERPIT support

Deal Breakers

Not meeting minimum experience or education requirements, Lack of willingness to work on-site in Fort Lauderdale

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