✦ Luna Orbit — IT Support & Helpdesk

IT Support Specialist

at Knipper Health

📍 Lakeland, FL Onsite Posted March 21, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years 4+ years
Education High school diploma and/or technical degree/certification
Category IT Support & Helpdesk

About this role

This role involves providing advanced IT support in a healthcare setting, including hardware/software troubleshooting, network support, and documentation management.

Key Responsibilities

  • Troubleshoot hardware/software
  • Support network and VPN
  • Configure computer systems
  • Maintain documentation
  • Assist end-users

Technical Overview

Supports healthcare IT infrastructure with Active Directory, Microsoft 365, Exchange, LAN, wireless networks, and VPN, ensuring reliable end-user support.

Ideal Candidate

The ideal candidate is a mid-level IT support technician with over 4 years of experience, proficient in Active Directory, Microsoft 365, and network troubleshooting, with excellent communication skills and a focus on customer service in a healthcare environment.

Must-Have Skills

High school diploma or technical certificationAt least 4 years of relevant IT experienceStrong communication skillsExperience with Active Directory and Microsoft 365Troubleshooting hardware and software issues

Nice-to-Have Skills

Experience with ExchangeLAN and wireless network supportVPN setupVendor seminars

Tools & Platforms

Active DirectoryMicrosoft 365ExchangeLANWireless networkVPN

Required Skills

Hardware installationsoftware configurationtroubleshootingnetwork supportactive directorymicrosoft 365exchangeLANwireless networkVPNIT documentation

Hard Skills

Hardware installationSoftware configurationTroubleshootingNetwork supportActive DirectoryMicrosoft 365ExchangeLANWireless networkVPNIT documentation

Soft Skills

CommunicationProblem-solvingCustomer serviceTeamworkTime managementIndependence

Industry & Role

Industry Healthcare IT
Job Function Technical support and system troubleshooting in healthcare
Role Subtype Help Desk L2
Tech Domains Active Directory, Microsoft 365, Exchange, LAN, Wireless network, VPN

Keywords for Your Resume

IT supportHelp deskHardware installationSoftware configurationTroubleshootingNetwork supportActive DirectoryMicrosoft 365ExchangeLANWireless networkVPNIT documentationCustomer serviceSupport technicianEnd user supportTechnical supportHelp desk specialist

Deal Breakers

Less than 4 years of relevant IT experience, No experience with Active Directory or Microsoft 365, Lack of troubleshooting skills, No healthcare or medical IT experience, Unwilling to work on-site

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