✦ Luna Orbit — IT Support & Helpdesk

IT Support Specialist

at Mango Chamba, LLC

📍 Orlando, FL, US Remote 💰 $17 – $19 USD / year Posted March 19, 2026
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Position Details

Salary $17 – $19 USD / year
Type Not Specified
Experience entry
Exp. Years Entry level
Education Not specified
Category IT Support & Helpdesk

About this role

This role provides remote technical support for hardware, software, and network issues, supporting end-users via various tools and occasional on-site visits.

Key Responsibilities

  • Troubleshoot hardware/software
  • Support Office 365
  • Manage user accounts
  • Remote and on-site support
  • Use remote tools

Technical Overview

Environment includes troubleshooting hardware/software, Active Directory, Office 365, PowerShell, Linux, network monitoring, and ticketing systems.

Ideal Candidate

The ideal candidate is an entry-level IT support specialist with strong troubleshooting skills, familiar with Office 365, PowerShell, and Linux, capable of working remotely and supporting diverse hardware and software issues.

Must-Have Skills

Troubleshoot hardwaresoftwareperipheralsnetwork issuesSupport Office 365 and phone systemsCreate and manage user accountsPerform troubleshooting and diagnosticsSupport remote and on-site visits

Nice-to-Have Skills

Experience with proprietary systemsExperience with network monitoring softwareExperience with command line interfaces such as PowerShell or Linux

Tools & Platforms

JIRASolarWindsPowerShellLinux

Required Skills

TroubleshootingHardware supportSoftware supportPeripherals supportNetwork connectivityActive DirectoryOffice 365Phone systemsPowerShellLinuxNetwork monitoring softwareJIRASolarWinds

Hard Skills

TroubleshootingHardware supportSoftware supportPeripherals supportNetwork connectivityActive DirectoryOffice 365Phone systemsPowerShellLinuxNetwork monitoring softwareJIRASolarWinds

Soft Skills

critical thinkingmulti-taskingcollaborationproblem-solvingattention to detail

Industry & Role

Industry Information Technology
Job Function Provide remote IT support and troubleshooting for end-users
Role Subtype Help Desk L1
Tech Domains Active Directory, Microsoft 365, Linux, Network Monitoring

Clearance & Visa

Clearance Required None
Visa Sponsorship No

Keywords for Your Resume

remotehelp deskit supporttroubleshootinghardware supportsoftware supportoffice 365power shelllinuxnetwork monitoringticketing systemcollaborationmulti-taskingremote supporton-site supportnetwork connectivityproprietary systemscritical thinking

Deal Breakers

Lack of troubleshooting experience, No familiarity with Office 365 or PowerShell, Unwillingness to work remotely, Less than entry-level experience

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