Position Details

Salary $50K – $60K USD / year

Type Not Specified

Experience mid

Exp. Years 1+ years

Education Not specified

Category IT Support & Helpdesk

About this role

Remote IT Support Specialist providing technical support for Microsoft 365 and endpoint devices across multiple locations, ensuring system reliability and security.

Key Responsibilities

Troubleshooting hardware/software
Supporting end users
Managing endpoint devices
Monitoring system health
Documenting solutions

Technical Overview

Environment includes Microsoft 365, Intune, Azure Active Directory, MDM, RMM platforms, with focus on troubleshooting hardware, software, and network issues remotely.

Ideal Candidate

The ideal candidate is a mid-level IT support specialist with experience in Microsoft 365 administration, endpoint management, and troubleshooting hardware and network issues remotely. Strong communication and proactive support skills are essential.

Must-Have Skills

Microsoft 365 administrationendpoint managementtroubleshooting hardware and network issuesuser supportincident response

Nice-to-Have Skills

cybersecurity compliancefield technology supportIT asset inventorybudget tracking

Tools & Platforms

Microsoft 365Microsoft IntuneMDMRMM platformsSamsara telematicsGPS tracking

Required Skills

Microsoft 365Endpoint managementTroubleshootingUser supportIncident responseCybersecurityField technologyIT asset management

Hard Skills

Microsoft 365Exchange OnlineSharePointTeamsOneDriveAzure Active DirectoryMFASSOConditional accessMicrosoft IntuneMDMRMM platformsImagingPatch managementDesktopsLaptopsTabletsPeripherals

Soft Skills

customer servicecommunicationproblem-solvingproactive monitoringdocumentationtrainingteamworkprofessionalism

Industry & Role

Industry IT Services / Infrastructure

Job Function Remote IT support and endpoint management

Role Subtype Help Desk L1

Tech Domains Microsoft 365, Azure Active Directory, Microsoft Intune, GPS tracking, Telematics

Clearance & Visa

Clearance Required None

Visa Sponsorship No

Keywords for Your Resume

Microsoft 365endpoint managementTroubleshootinghardware issuesnetwork issuesuser supportincident responsecybersecurityfield technologyIT asset managementremote supportMicrosoft IntuneAzure Active DirectoryMFASSOpatch managementdesktopslaptopstabletstroubleshooting

Deal Breakers

Lack of experience with Microsoft 365 or endpoint management, No remote support experience, Inability to troubleshoot hardware or network issues

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