✦ Luna Orbit — IT Support & Helpdesk

IT Support Specialist

at Step up for students

📍 Jacksonville, FL, US Remote 💰 $24 – $25 USD / year Posted March 13, 2026
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Position Details

Salary $24 – $25 USD / year
Type Not Specified
Experience entry
Exp. Years 0+ years
Education Not specified
Category IT Support & Helpdesk

About this role

This role involves providing remote support for desktop systems, troubleshooting hardware and software issues, and supporting audio/video equipment in an educational or nonprofit setting.

Key Responsibilities

  • Support desktop systems
  • Troubleshoot hardware/software
  • Assist with audio/video equipment
  • Maintain IT infrastructure
  • Provide user support

Technical Overview

Supports desktop and application environments, troubleshooting hardware/software, and maintaining IT infrastructure remotely, with a focus on audio/video support.

Ideal Candidate

The ideal candidate is an entry-level remote IT support specialist with strong troubleshooting skills and knowledge of desktop systems, applications, and audio/video equipment. They should be adaptable, communicative, and eager to support educational or nonprofit organizations.

Must-Have Skills

Knowledge of current technology solutionsSupport for desktop systems and applicationsTroubleshooting skillsCustomer communication skillsAbility to support audio & video equipment

Nice-to-Have Skills

Experience with IT infrastructure projectsOn-call support experienceTravel flexibility

Tools & Platforms

IT support toolsHardware and software troubleshooting tools

Required Skills

Desktop SupportTroubleshootingComputer SystemsApplicationsUser SupportIT SupportHardware SupportAudio & Video EquipmentNetwork SupportIT InfrastructureTechnical Support

Hard Skills

Desktop SupportTroubleshootingComputer SystemsApplicationsUser SupportIT SupportHardware SupportAudio & Video EquipmentNetwork SupportIT InfrastructureTechnical Support

Soft Skills

CommunicationCustomer ServiceTeamworkProblem SolvingAdaptability

Industry & Role

Industry Education / Nonprofit / Technology
Job Function Deliver remote technical support for desktop systems and applications, ensuring smooth operation and user satisfaction.
Role Subtype Help Desk L1

Keywords for Your Resume

Desktop SupportTroubleshootingComputer SystemsApplicationsUser SupportIT SupportHardware SupportAudio & Video EquipmentNetwork SupportIT InfrastructureTechnical Support

Deal Breakers

Lack of troubleshooting experience, No knowledge of current technology solutions, Inability to support audio/video equipment, Unwillingness to work remotely, No relevant technical skills

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